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Course Outline

Introduction

  • Unified Communications overview
  • Introduction to CUCM v12.x
  • Architecture and deployment models

CUCM Initial Configuration

  • CUCM installation and setup
  • Basic configuration steps
  • User management

Call Routing Fundamentals

  • Understanding dial plans
  • Implementing route patterns
  • Key components of call routing

Advanced Call Routing Techniques

  • Class of Service (CoS) and partitions
  • Time-of-day routing rules
  • Customizing routing for specific business needs

Features and Services

  • Call park, pickup groups, and hunt pilots
  • Configuring call forwarding and transfer options
  • Integrating voicemail services

Media Resources

  • Overview of media resources
  • Setting up conference bridges
  • Managing hold music configurations

Quality of Service (QoS)

  • QoS fundamentals for voice networks
  • Implementing QoS within CUCM

Security in Unified Communications

  • Adhering to security best practices
  • Deploying secure SIP and SRTP protocols
  • Certificate management procedures

Unified Communications Mobility

  • Mobile Connect functionality
  • Cisco Extension Mobility
  • Device mobility options

Troubleshooting and Maintenance

  • Essential troubleshooting techniques
  • Backing up and restoring CUCM data
  • Managing upgrades and patches

Summary and Next Steps

Requirements

  • Fundamental understanding of networking concepts
  • Working knowledge of Cisco IOS

Audience

  • Network engineers
  • IT professionals
 35 Hours

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Price per participant

Testimonials (3)

Provisional Upcoming Courses (Require 5+ participants)

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