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Course Outline
Introduction
- Unified Communications overview
- Introduction to CUCM v12.x
- Architecture and deployment models
CUCM Initial Configuration
- CUCM installation and setup
- Basic configuration steps
- User management
Call Routing Fundamentals
- Understanding dial plans
- Implementing route patterns
- Key components of call routing
Advanced Call Routing Techniques
- Class of Service (CoS) and partitions
- Time-of-day routing rules
- Customizing routing for specific business needs
Features and Services
- Call park, pickup groups, and hunt pilots
- Configuring call forwarding and transfer options
- Integrating voicemail services
Media Resources
- Overview of media resources
- Setting up conference bridges
- Managing hold music configurations
Quality of Service (QoS)
- QoS fundamentals for voice networks
- Implementing QoS within CUCM
Security in Unified Communications
- Adhering to security best practices
- Deploying secure SIP and SRTP protocols
- Certificate management procedures
Unified Communications Mobility
- Mobile Connect functionality
- Cisco Extension Mobility
- Device mobility options
Troubleshooting and Maintenance
- Essential troubleshooting techniques
- Backing up and restoring CUCM data
- Managing upgrades and patches
Summary and Next Steps
Requirements
- Fundamental understanding of networking concepts
- Working knowledge of Cisco IOS
Audience
- Network engineers
- IT professionals
35 Hours
Testimonials (3)
The laboratory tool and the knowledge of trainer about network solutions
Michael Angelo Angeleles - Metrobank
Course - Cisco CCNP
Good contact with the trainer
Radziszewski - EduBroker Sp. z o.o.
Course - SIP protocol in VoIP
Experience of the trainor and interaction