Certified Agile Process Owner (CAPO)® Training Course

COURSE OVERVIEW

This program offers a comprehensive framework for understanding the accountability associated with process ownership. It equips participants with the necessary knowledge to articulate their activities as defined processes and provides the essential education required to manage the design, re-engineering, and enhancement of IT Service Management (ITSM) processes, specifically within the realm of Agile Service Management. Learners will discover how to integrate Scrum methodologies into process owner duties and apply Agile and Lean principles to establish a 'just enough' level of process. Additionally, the course focuses on continuously aligning process outcomes with broader business objectives.

A process owner is the individual ultimately responsible for a process's performance and ensuring it generates value for stakeholders. This role involves managing stakeholder requirements, converting those needs into specific performance targets, and supervising the full lifecycle of process design and improvement.

Upon completion, students will be prepared to successfully sit for the Certified Agile Process Owner examination.

LEARNING OBJECTIVES

The CAPO curriculum is designed to provide a deep understanding of the following areas:

• Fundamental concepts of Agile and Agile Service Management
• The scope of duties and responsibilities held by a process owner
• Techniques for managing and prioritizing a process backlog
• Methods for creating and leveraging user stories
• Strategies for collaborating with stakeholders and fellow process owners
• Supervision of Agile process design and improvement initiatives
• Managing activities related to organizational change
• Monitoring and evaluating process performance metrics
• Conducting process reviews to identify areas for improvement

LEARNER RESOURCES

• Two days of instructor-led training including facilitated exercises
• The Agile Service Management Guide and Scrum Guide (provided as pre-class materials)
• Digital Learner Manual (serves as a valuable post-course reference)
• Engagement in unique, hands-on exercises tailored to apply theoretical concepts
• Sample documentation, templates, tools, and techniques
• Access to supplementary informational resources and professional communities

CERTIFICATION EXAMINATION

Achieving a passing score of 65% on the 60-minute assessment, which comprises 40 multiple-choice questions, grants the candidate the title of Certified Agile Process Owner. This certification is administered and maintained by the DevOps Institute.