Course Outline
I. Quality Management System compliant with the requirements of ISO 9001
1. Key elements of the Quality Management System under ISO 9001
2. Exercises focused on interpreting and analyzing ISO 9001 requirements
II. Audits – general information
1. Overview of the complete audit process
2. Different types of audits
III. Audit planning and preparation
1. Establishing audit criteria and scope
2. Selecting the auditor team
3. Applying a process approach to internal audits
4. Key considerations when developing control question lists
5. Practical exercises
IV. Conducting an audit – rules for on-site audits
1. Effective auditing techniques
2. Understanding objective evidence
3. Identifying non-conformities and demonstrating them effectively
4. Practical exercises
V. Documenting audit results
1. Skillfully articulating inconsistencies
2. Recording non-conformities
3. Identifying and documenting insights and improvement opportunities
4. Summarizing audit findings – the Audit Report
5. Practical exercises
VI. Effective post-audit activities
1. Responsibilities in initiating corrective actions
2. The importance of accurately determining the root causes of non-conformity
3. Defining appropriate corrective actions
4. Evaluating the effectiveness of implemented actions
5. Post-audit activities addressing insights and improvement potentials
6. Practical exercises
VII. Discussion and summary
Requirements
Audience
- Individuals preparing for the role of an ISO 9001 Internal Auditor
- Anyone with an interest in the subject matter
Testimonials (1)
The attention to cover all doubts
