Course Outline
- Core concepts in digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target audience
This course is intended for:
- Individuals holding a valid ITIL® 4 Foundation certification
The course prepares participants for the official ITIL® 5 Foundation Bridge certification exam, which is incorporated into the program. This certification validates updated knowledge of the ITIL framework and fosters ongoing professional growth in service management.
Required prior preparation
Attendees must hold a valid ITIL® 4 Foundation certificate. No additional preparation is required prior to attending the course.
Assessment procedure
Participants are provided with an exam voucher valid for six months, offering flexibility in choosing an appropriate exam date. After finishing the training, attendees will receive guidance on registering for the exam. Scheduling is managed directly via the PeopleCert platform using a personal account. The examination is conducted online under remote proctoring, where a PeopleCert proctor monitors the session through a webcam and secure connection. Prior to the start of the exam, participants must verify their identity and display their surroundings to ensure adherence to examination protocols.
Examination specifics
- Duration: 30 minutes
- Format: Multiple-choice exam (20 questions)
- Passing score: 65% (minimum of 13 correct answers)
- Materials: Closed-book exam
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
