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 Duration 7 hours

Course Outline

Foundations

  • The value of Kaizen
  • Kaizen and management
  • Kaizen and Total Quality Control (TQC)
  • Kaizen and suggestion systems
  • Kaizen and competition
  • Process-oriented management versus outcome-oriented management

East-West Comparison

  • Kaizen and innovation
  • Kaizen and metrics

From Total Quality Control to Kaizen

  • Quality control: Managing the quality of people
  • Quality control methods: A comparison of Japanese and Western approaches
  • Adhering to the PDCA cycle
  • Grassroots-level Kaizen

Practical Application

  • Manager-led Kaizen
  • Implementing Kaizen
  • Team-led Kaizen
  • Individual-led Kaizen

Management

  • Cross-functional management
  • Policy deployment
  • Quality deployment
  • Total Productive Maintenance

Problem-Solving Methodology

  • Problems in management
  • Kaizen activities and labour relations
  • Labour and management: Enemies or allies
  • The commitment of senior management

Changing Corporate Culture

  • Customers: The ultimate judges of quality
  • Supplier relationships and corporate culture transformation: Challenges facing the West

Case Study Analysis

Requirements

None.

Number of participants


Price per participant

Testimonials (2)

Provisional Upcoming Courses (Require 5+ participants)

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