Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 14 hours
Course Outline
Introduction to Mobile Subscriber Services
- Subscriber categories and profiling
- Service modalities: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signaling consequences
Role of OSS and NetAct Overview
- OSS functions within performance management
- NetAct: objectives and primary components
- Data transmission from network elements to NetAct
Core Performance Indicator Concepts
- KPI classifications: availability, accessibility, retainability, and integrity
- Basics of KPI computation and aggregation intervals
- Thresholds, alarms, and SLA compliance
NetAct KPI Framework — Voice and Signaling
- Call setup success rates and call drop ratios
- SS7/Sigtran signaling KPIs
- Busy hour factors and dimensioning KPIs
NetAct KPI Framework — Data and Throughput
- Data session initiation and throughput metrics
- Latency, jitter, and packet loss indicators
- Subscriber experience KPIs (e.g., individual throughput)
KPI Analysis and Root Cause Linkage
- Trend examination and baseline identification
- Cross-layer KPI correlation (RAN, transport, core)
- Isolating congestion, configuration, and hardware issues via KPIs
Reporting, Dashboards, and Alarm Management
- Creating effective KPI dashboards
- Generating reports for stakeholder engagement
- Alarm optimization and noise reduction techniques
Troubleshooting Procedures with NetAct Data
- Structured troubleshooting playbook
- Practical exercises: voice call failures and data throughput issues
- Criteria for incident verification and closure
Operational Best Practices and KPI Governance
- KPI accountability and governance frameworks
- Change management and KPI impact evaluation
- Continuous improvement and KPI lifecycle management
Summary and Future Directions
Requirements
- Comprehension of mobile network architecture
- Proficiency with OSS/BSS concepts
- Foundational knowledge of performance monitoring terminology
Intended Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecom planners and service assurance teams
