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Course Outline

Understanding Ourselves and Others

  • Recognizing that inviting others to a meeting imposes your priority list on their schedule
  • Exploring the factors that influence our behavior
  • Evaluating our awareness of how our actions impact others: Do people always respond as desired or expected? If not, why?

The Process for Managing Meetings

  • Assessing whether a meeting is truly necessary and identifying preferable alternatives
  • Implementing the standard process for calling, managing, and preparing meetings:
    • Drafting a meaningful agenda that outlines objectives, topics, and suggested timings
    • Inviting only essential participants—no one else
    • Facilitating the meeting: encouraging relevant contributions while distinguishing them from irrelevant ones; adhering to the agenda and time limits
    • Generating outputs: not necessarily full minutes, but clear action points
    • Scheduling necessary follow-up meetings

Attending Meetings

  • Determining whether attendance is required for every invited meeting
  • Establishing criteria for deciding whether to accept or decline meeting invitations
  • Identifying valid justifications for declining an invitation
  • Understanding appropriate activities during meetings, considering attendee roles, discussion topics, and time allocations

Other Personal Efficiency and Time Management Issues

  • Setting and adhering to personal and professional objectives
  • Work Prioritization:
    • Deciding which tasks need immediate attention
    • Establishing the order in which to tackle these activities
  • Employee-Imposed Time: Assessing whether staff and colleagues are working for you, or if you are working for them...
  • Time Bandits: Identifying other time drains and strategies to mitigate them:
    • Emails
    • Telephone calls
    • Unplanned interruptions
    • Displacement activities, such as procrastination...
    • Other potential distractions
  • Effective Delegation
  • Assertiveness: Learning to seek compromise and effectively say "no"
 7 Hours

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Provisional Upcoming Courses (Require 5+ participants)

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