Claude AI for Customer Support and Service Operations Training Course

This two-day program is designed for developers who already utilize AI coding tools such as Cursor, Claude Code, or Copilot. The curriculum focuses on delegating complete tasks to agents, constructing a personalization stack (including Rules, AGENTS.md, Skills, MCP, and Agents), connecting and building MCP servers, executing agents in parallel, and implementing structured agentic workflows. The content is tool-agnostic and serves as a follow-up to the Foundations course.

This two-day course serves as an introductory guide to AI-assisted software development, tailored for individuals new to these technologies, including those with minimal or no coding background. Participants will learn how these tools operate, how to effectively guide them using prompts, and how to apply them to typical tasks such as building a small project from the ground up, working within an existing codebase, and reviewing outcomes. The content is tool-agnostic and applicable to platforms like Cursor, Claude Code, Copilot, and similar solutions. This course prepares learners for the 'Agentic AI Development: Advanced Workflows' course.

This two-phase training program is tailored for software delivery teams aiming to incorporate AI-assisted engineering workflows into their daily operations using Claude Code.

This instructor-led, live training in Vietnam (online or onsite) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live Claude AI training in Vietnam empowers professionals to utilize the platform for data analysis and BI tasks. It covers exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of streamlining workflows and enhancing insight extraction from business data.

This instructor-led, live training in Vietnam (online or onsite) is designed for intermediate-level software developers and AI engineers who want to integrate Claude AI into their applications, create AI-powered chatbots, and improve software functionality through AI-driven automation.

By the end of this training, participants will be able to:

• Use the Claude AI API to integrate AI into applications.
• Develop AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for different use cases.

This instructor-led, live training in Vietnam (online or onsite) targets intermediate-level researchers, analysts, and knowledge workers who wish to leverage Claude AI for processing large volumes of data, synthesizing information, and automating research tasks.

Upon completing this training, participants will be able to:

• Utilize Claude AI for conducting literature reviews and synthesizing research.
• Create summaries of reports, academic papers, and lengthy documents.
• Identify key insights and trends from both structured and unstructured data.
• Incorporate Claude AI into existing research and knowledge management workflows.

This instructor-led live training in Vietnam (available online or onsite) is designed for beginner-level professionals who want to integrate Claude AI into their daily routines to enhance efficiency and automation.

By the end of this course, participants will be able to:

• Utilize Claude AI to automate repetitive tasks and streamline workflows.
• Improve personal and team productivity through AI-driven automation.
• Connect Claude AI with existing business tools and platforms.
• Optimize decision-making and task management using AI capabilities.

This instructor-led, live training in Vietnam (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code is not merely a code-completion tool — it serves as a terminal-native development agent capable of analyzing your codebase, planning multi-step modifications, executing tests, and translating a single instruction into a functional outcome. This intensive one-day workshop offers participants structured, practical experience: configuring Claude Code for real-world projects, crafting delegations that yield reviewable outputs, utilizing CLAUDE.md as persistent project memory, and integrating internal tools through the Model Context Protocol.

This instructor-led, live training in Vietnam is tailored for intermediate-level developers aiming to transform a project concept into a deployed, production-ready application using Claude Code.

By the end of this course, participants will be capable of:

• Configuring Claude Code and guiding its actions effectively through a CLAUDE.md file.
• Scaffolding an application structure and integrating data with a CMS.
• Creating test suites and performing quality assurance using subagents.
• Establishing automated deployment workflows to Vercel or Cloud Run.

This instructor-led, live training in Vietnam (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.

This instructor-led live training, conducted in Vietnam (either online or onsite), is designed for beginner-level business professionals, customer support staff, and tech enthusiasts who want to master the fundamentals of Claude AI and utilize it for business purposes.

By the end of this course, participants will be able to:

• Analyze Claude AI’s capabilities and identify suitable application scenarios.
• Configure and interact with Claude AI efficiently.
• Automate business processes through conversational AI integration.
• Improve customer engagement and support services using intelligent AI solutions.