Design Thinking: Empathize with Internal Clients Training Course

This instructor-led, live training in Vietnam (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to solve everyday workplace challenges through gamification techniques.

By the end of this training, participants will be able to:

• Understand the principles of Design Thinking and its application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

This live training in Vietnam guides teams and leaders through the Empathize and Define phases of Design Thinking. Participants will refine their active listening skills, master empathy mapping, and apply the 5 Whys technique to identify root causes and craft precise, actionable problem statements for internal clients.

In this instructor-led, live workshop training in Vietnam (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

This instructor-led, live training in Vietnam (available online or onsite) is designed for beginner to intermediate-level professionals seeking to understand and apply Design Thinking methodologies to drive innovation and improve business solutions.

Upon completing this training, participants will be able to:

• Grasp the core principles of Design Thinking and its significance in fostering innovation.
• Apply the five phases of Design Thinking to address complex problems.
• Leverage ideation techniques and tools to stimulate creativity.
• Implement Design Thinking strategies to streamline processes and boost efficiency.

This instructor-led, live training in Vietnam (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) process is structured around five key stages: empathize, define the problem, ideate, prototype, and test.

In an increasingly complex global landscape, many challenges require specialized approaches. Design Thinking provides a framework for addressing these complexities. Mastering this methodology enables individuals to tackle intricate problems effectively, enhance communication and persuasion skills, improve business outcomes, and elevate both organizational culture and personal performance.

• Understanding DT mechanisms: Learning from users and the problem itself, identifying patterns, designing models (including model drift), testing models, evaluating them, and re-engineering solutions.
• The connection between Design Thinking, innovation, and entrepreneurship.
• DT methodologies and tools: Creating personas, stakeholder mapping, customer journey maps, service blueprints, and business model innovation.
• Practical applications of DT: Cultivating a design mindset, driving disruptive innovation, utilizing iterative approaches and agile estimation techniques, applying critical thinking and problem-solving skills, fostering teamwork, building leadership readiness, enhancing communication and technology proficiency, encouraging forward-thinking, developing intercultural and ethical competencies, strengthening emotional intelligence, self-awareness, negotiation abilities, and conflict resolution skills.

Objectives:

• Grasp the core principles and nuances of Design Thinking.
• Explore essential concepts, factors, theories, types, and models within DT.
• Engage in experimentation, experiential learning, and practical application of DT.

Delivery Format:

This is a one-day (4-hour) training course structured as follows:

• Lectures (40%): Presentation of theories, concepts, models, and interactive discussions.
• Group Exercises (30%): Activities focusing on group dynamics, games, collaborative discussions, and simulated conflict resolution.
• Individual Activities (15%): Tasks involving writing, design work, and peer feedback.
• Additional Materials (15%): Videos and reading resources.

Note: Due to the interactive nature of this course, a minimum group size of 3 participants is required.

This instructor-led, live training (available online or onsite) is designed for PCB designers and electronics engineers ranging from beginner to intermediate levels who aim to develop a complete, controlled PCB design workflow using Altium Designer.

Participants will work on a single connected project, progressing from project setup and component libraries through schematic capture, PCB layout, and verification, ending with manufacturing outputs and controlled production release.

By the end of this training, participants will be able to:

• Create and manage structured Altium Designer PCB projects.

• Build and validate schematic designs and component libraries.

• Configure PCB rules, routing, DRC, and manufacturing constraints.

• Generate and verify fabrication, assembly, and mechanical outputs.

• Apply practical high-speed design constraints.

• Manage engineering changes and controlled re-releases.