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Duration 14 hours
Course Outline
Understanding Warranty Structures in Maximo
- Core warranty concepts and terminology definitions
- Coverage specifics for assets and item-level warranties
- Aligning warranty provisions with maintenance workflows
Configuring Warranty Entitlements
- Establishing entitlement rules and parameters
- Linking warranties to specific assets and components
- Managing validity dates, limits, and conditions
Warranty Claims Processing
- Generating warranty claims directly from work orders
- Managing routing, approvals, and required documentation
- Tracking claim status and monitoring progress
Vendor Response Tracking
- Documenting all vendor communications
- Handling approvals, rejections, and coverage adjustments
- Incorporating vendor feedback into maintenance strategies
Linking Assets to Warranty Information
- Connecting warranty records to asset hierarchies
- Managing replaced parts and swapped components
- Maintaining accuracy and consistency across asset records
Procurement and CM Integration
- Synchronizing warranty details with purchasing activities
- Aligning change management processes with warranty impacts
- Ensuring data integrity between procurement and maintenance
Exception Handling and Special Cases
- Managing expired or invalidated warranties
- Addressing partial claims or disputed coverage issues
- Resolving entitlement mismatches
Hands-On Warranty Scenarios
- Processing complete warranty claims from start to finish
- Simulating vendor interactions and subsequent follow-ups
- Applying warranty rules to real-world maintenance cases
Summary and Next Steps
Requirements
- A solid grasp of asset management lifecycles
- Practical experience with maintenance or procurement workflows
- Basic familiarity with Maximo navigation and interface
Target Audience
- Warranty administrators
- Engineering support personnel
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
