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 Duration 14 hours

Course Outline

1. Introduction to Communication Issues

  • The communication process and its stages
  • The importance of verbal and non-verbal communication
  • Techniques and tools for effective communication.
  • Direct communication versus mediated communication: phone, email, instant messaging

2. Principles of Effective Communication as a Key Element in Organizational Interactions

  • Self-analysis of one's own communication style
  • Mistakes in communication: correction and prevention
  • Communication barriers
  • Stages of forming interpersonal contact

3. Conducting Effective Conversations

  • Shaping one's own image as both sender and receiver of communication
  • Assertive responses to objections, criticism, and praise
  • Identifying and overcoming communication barriers; active listening as a tool for effective communication  identifying and managing factors that disrupt listening and understanding
  • The art of asking questions
  • Psychological mechanisms and techniques of influence

4. Intercultural Aspects of Communication

  • Basics of proxemics – distance in communication
  • Formulating messages in intercultural contacts
  • Self-expression versus intercultural perception
  • Culturally mediated interpretation of messages
  • Cultural attitudes in daily communication and negotiations
  • Making decisions with cultural considerations

5. Basic Principles of Intercultural Communication

  • Contact-oriented cultures
  • Rule-oriented cultures
  • Partner-oriented versus transaction-oriented cultures
  • Ceremonial and non-ceremonial cultures
  • Monochronic and polychronic cultures
  • Does "yes" always mean "yes"? - Hidden assumptions and unspoken expectations in communication with representatives of specific cultures

6. "Partner User Manual" – What to Do, What to Avoid, and Total Faux Pas

  • Cultures of Western Europe (Germany, France, Italy)
  • Cultures of former USSR countries
  • American culture

7. Summary

Requirements

The course is general in nature and does not require specialized prior knowledge

Number of participants


Price per participant

Testimonials (1)

Provisional Upcoming Courses (Require 5+ participants)

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