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Duration 35 hours
Course Outline
Module 1: Introduction to Microsoft Teams and its Architecture
- Essential Teams components and associated services
- Structural design and system dependencies
- Management of role-based access and administrative rights
Module 2: Administering Teams Collaboration Features
- Establishment and management of Teams, channels, and chat interactions
- Setup of meeting policies and user experiences
- Application integration and lifecycle oversight
Module 3: Teams Phone and Voice Capabilities
- Core concepts and architectural framework of Teams Phone
- Configuration of calling plans and direct routing setups
- Oversight of devices, dial plans, and emergency call handling
Module 4: Governance, Security, and Regulatory Compliance
- Development of Teams policies, governance strategies, and lifecycle management
- Application of security controls and compliance configurations
- Audit processes, reporting mechanisms, and compliance tracking
Module 5: Supervising and Resolving Teams Issues
- Tracking Teams service status and user engagement metrics
- Diagnosis of problems related to meetings, voice services, and collaboration
- Utilization of reporting tools and analytics to optimize performance
Module 6: Advanced Setup and System Integration
- Connecting Teams with other Microsoft 365 tools and third-party applications
- Considerations for hybrid deployment environments
- Implementation of automation and PowerShell scripting for administrative tasks
Module 7: Exam Readiness and Certification Preparation
- Review of MS-721 examination objectives
- Analysis of exam structure, format, and question formats
- Engagement with practice questions and review workshops
- Access to study materials, expert tips, and success strategies
Conclusion and Path Forward
Requirements
- Proficiency with Microsoft 365 services and administrative tasks
- Hands-on experience with fundamental Microsoft Teams capabilities
- Working knowledge of foundational networking and identity principles
Target Participants
- Teams system administrators
- Collaboration infrastructure engineers
- IT specialists responsible for Microsoft 365 communication services
Testimonials (2)
i learned alot
Rose-Ann - Heart FM
Course - Microsoft Teams: Practical Collaboration, Productivity, and Automation
The engagement and the practical examples we did as a group to get more understanding of the topic
