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Course Outline

Module 1: Core Concepts of Adobe Marketo Engage

  • Overview of the platform and its user interface
  • Essentials of marketing automation and lead lifecycle oversight
  • Efficient management of leads, accounts, and audience groups
  • Development of intelligent segments and dynamic lists

Module 2: Campaign Design and Introductory Automation

  • Setup of email programs and web forms
  • Creation of landing pages and dynamic content elements
  • Construction of automated workflows, including drip campaigns
  • Tracking campaign success and refining results

Module 3: Advanced Automation and Personalization

  • Designing multichannel nurturing initiatives across email, social, and web
  • Utilizing tokens and snippets for content consistency and reuse
  • Leveraging Adobe Sensei for AI-based personalization
  • Integration with CRM platforms like Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Governance

  • Construction of dashboards and performance reporting tools
  • Analysis of multichannel attribution and ROI calculation
  • Enforcement of data governance standards and security compliance
  • Application of best practices for both educational and commercial marketing

Module 5: Practical Workshop – Campaign Simulation

  • Setup of a realistic campaign scenario for higher education
  • Development of automated workflows for student engagement and follow-ups
  • Review and presentation of outcomes aligned with campaign goals

Conclusion and Future Directions

Requirements

  • Foundational knowledge of digital marketing and CRM principles
  • Experience with email marketing and lead management processes
  • A keen interest in automation and data-centric marketing approaches

Target Audience

  • Faculty and marketing personnel from the School of Commercial Engineering
  • Specialized marketing automation experts and CRM coordinators
  • Academic staff overseeing communication, outreach, or enrollment initiatives
 21 Hours

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