Business Process Management Training Course

Introduction

• A Brief History of Processes
• The Process Perspective
• Process Management
• Process Modeling, Analysis & Design
• Business Process Management Framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

BPM Implementation Strategies

• The BPM Value Proposition
• The BPM Community
• The Rationale for Automating BPM
• Topology of a SOA Reference Architecture
• Overview of BPM Vendors and Tool Positioning

Aligning IT and Business

• BPM vs. BPMS
• Criteria for Selecting a BPMS
• Synergy between IT and Business: Matching Technology to Problems
• Adopting a Development Model
• Overview of a BPM System
• Key Terms and Concepts

Understanding Basic Concepts and Architecture

• Process Modelling
• Process Analysis
• Process Design
• Components and Structure of a BPMS
• Enterprise Process Management Planning
• Key Skills, Roles, and Responsibilities

Governance and Business Strategy

• Historical Context: Data/Functions vs. Objects & Services
• Future Outlook: Core Business Logic vs. Process Control
• Design Implications for Architects
• Aligning Business and IT
• The Role of Business Stewardship
• The Role of Business Rule Analysts

Modeling a Process with BPMN

• The Added Value of BPMN
• Composability and Basic Services
• Promoting an Incremental and Iterative Approach
• The Role of Use Cases in Project Driving
• Declaration of Message Properties
• Utilization of Correlation Sets
• Developing Complex Parallel Activity Execution
• Designing Concurrency
• BPMN Implementation by Vendors
• Example: Microsoft XLANG

Fault Handling and Exception Management

• Defining Events
• Configuring Timeouts
• Handling Faults
• Catching Exceptions
• Compensation Management

Business Rules

• Motivations for Business Rules
• Basic Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Evolving Roles of Business and I/T
• Maintaining Business Focus in Rules
• Assessing the Appropriateness of a BR Approach
• Considerations for Scoping a BR Project
• Key Elements of a BR Project Plan
• The Importance of a BR Pilot
• Overview of Mining Business Rules from Code

BPM as an Enabler of SOA: Key Components

• Application Frontends
• Basic Services
• The Value of an ESB
• Utilizing a Repository
• Enhancing Business Agility
• The BPM Board
• Distributing Technical White Papers

Controlling & Measuring Process Improvement

• Managing the Repository
• Establishing a Quality Gateway
• The Four Pillars of Success

Metrics

• Context of Organizational Performance
• Characteristics of Effective Metrics
• Measurement & Management Hierarchy
• Process Management Beyond Measurements
• Metrics within Processes and Management Roles
• Addressing Key Management Questions
• Pitfalls in Process Management Initiatives

Architecture of a BPM System

• EAI and B2B Considerations
• Topology and Scalability
• Design Tools
• Deployment Tools
• Monitoring and Management
• The Process Engine
• Process Definition Repository

Core BPMS Features and Interfaces

• Repository Support
• Database Support
• BAM
• Human Workflow Solutions