Jira Service Management Training Course

This instructor-led live training in Vietnam (available online or onsite) guides participants through the deployment of a JIRA instance. The curriculum covers advanced JIRA usage, including installation, configuration, upgrades, and migration. Participants will learn to customize JIRA for their projects, manage users, groups, and project roles, configure dashboards, define emails and notifications, apply security schemes, manage permissions, and troubleshoot issues. Furthermore, the course includes installing and customizing the JIRA Service Desk, establishing a knowledge base, managing service desk users, and handling service requests collaboratively.

By the end of this training, participants will be able to:

• Gain an in-depth understanding of JIRA administration.
• Customize JIRA to align with their business needs.
• Configure JIRA emails and notifications.
• Manage and assign users, groups, and project roles.
• Oversee JIRA permissions and security schemes.
• Conduct JIRA troubleshooting.
• Deploy and customize the JIRA Service Desk.

Upon completion, participants will be able to independently manage, optimize, and customize JIRA within a corporate setting.

This instructor-led live training in Vietnam highlights the advanced capabilities of JIRA, including the creation and management of diverse project types, utilization for agile projects, configuration of agile boards, administration of built-in and custom fields, design of screens and filters, execution of basic to advanced issue searches, application of screen schemes, oversight and updates to workflows, configuration of workflow schemes, as well as analysis and report generation.

By the conclusion of this training, participants will be able to:

• Effectively manage issues.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led live training in Vietnam introduces JIRA's approach to software planning, tracking, and releasing. Participants will be guided through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand the concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

JIRA Software is a robust tool for project management, yet participants often emphasize the software over the underlying methodology. This instructor-led live training reveals how Jira and Confluence work in tandem to help teams deliver successful products or projects.

Participants will learn to leverage these tools efficiently to consolidate user requirements, testing, and communication within a single environment.

The curriculum covers JIRA projects, Confluence spaces, workflows, boards (Kanban & Scrum), planning, dependencies, the integration between Jira and Confluence, reporting mechanisms, key fields, custom fields, issue types, screens, and filtering techniques.

By the conclusion of this training, participants will be capable of:

• Creating Scrum or Kanban projects
• Configuring Jira to effectively oversee project operations
• Managing issues with precision
• Designing screens tailored to specific issue types
• Constructing workflows and boards while understanding their synergy
• Executing basic and advanced searches and analyses
• Generating and reviewing essential reports for both team members and management

This instructor-led live training in Vietnam (online or onsite) targets intermediate-level project managers who want to proficiently create, execute, and manage forms in Jira.

By the end of this training, participants will be able to:

• Understand Jira's core concepts, including issue types, workflows, and projects.
• Develop and manage custom fields to collect and organize data effectively.
• Optimize form-related processes for various project types and teams.

This instructor-led, live training in Vietnam (online or onsite) targets beginner to intermediate-level professionals who wish to enhance their Jira skills. The curriculum covers integrating and utilizing the Xray plugin, managing user roles and permissions, optimizing data imports, and handling storage management effectively.

Upon completion of this training, participants will be able to:

• Integrate and configure the Xray plugin for test management purposes.
• Manage Jira user profiles and assign suitable roles and permissions.
• Efficiently import data into Jira in accordance with best practices.
• Optimize Jira storage usage and implement effective data management strategies.

JIRA is a Java-based web application designed for project and issue tracking to enhance the agility of software development.

In this instructor-led live training, participants will learn how to utilize Jira to implement a Kanban approach to Agile within their organization.

By the end of this training, participants will be able to:

• Understand the principles behind Agile and Kanban
• Use Jira to create and manage a Kanban project
• Customize Jira to fit the needs of their organization
• Perform basic and advanced searches and analysis
• Generate and review reports

Audience

• Product managers
• Software developers
• Test engineers
• Business analysts

Format of the Course

• Part lecture, part discussion, exercises and heavy hands-on practice in a live-lab environment.

Note

• To request a customized training for this course, please contact us to arrange.