Managing Successful Programmes (MSP®) Foundation Training Course

This instructor-led, live training in Vietnam (online or onsite) is aimed at advanced-level professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

This course offers comprehensive guidance on the responsibilities of a Process Owner, enabling them to articulate their activities in terms of process outcomes. It provides the essential education required to oversee the design, re-engineering, and enhancement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management contexts. Participants will learn how to integrate Scrum practices into Process Owner duties and utilize Agile and Lean principles to implement ‘just enough’ process frameworks while continuously aligning process performance with broader business objectives.

This instructor-led live training in Vietnam (online or onsite) is designed for intermediate professionals looking to boost workflow efficiency via ClickUp’s automation and integration capabilities.

By the conclusion of this training, attendees will be equipped to:

• Comprehend the functionality and use cases of ClickUp automations.
• Build and manage automations to streamline daily workflows.
• Link ClickUp with external tools such as Slack, Google Drive, and Zapier.
• Establish triggers, conditions, and actions for automated task handling.
• Improve team collaboration through integrated automation strategies.

This instructor-led live training in Vietnam (available online or onsite) targets intermediate-level professionals who aim to apply Agile project management principles using ClickUp’s features.

By the end of this training, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Manage sprints, backlogs, and epics effectively.
• Leverage ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Track team velocity, burndown charts, and performance metrics.
• Automate Agile processes to improve efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training in Vietnam (online or onsite) targets advanced professionals who aim to tailor ClickUp for business operations, enhance process efficiency, and integrate automation for scalable workflows.

Upon completion of this training, participants will be able to:

• Customize ClickUp workspaces, views, and templates to suit business requirements.
• Create and optimize workflows for effective process management.
• Apply advanced automation techniques to handle repetitive tasks.
• Connect ClickUp with various business tools and data sources.
• Track and analyze process efficiency through ClickUp reporting features.

This live training, led by an instructor in Vietnam (online or on-site), is designed for advanced professionals looking to use ClickUp to manage large-scale projects, facilitate cross-functional teamwork, and drive enterprise-wide efficiency.

Upon completion of this training, participants will be able to:

• Deploy ClickUp at an enterprise scale using best practices.
• Organize workspaces, spaces, and projects effectively for large teams.
• Utilize advanced reporting tools and dashboards to gain executive insights.
• Automate workflows and connect ClickUp with enterprise systems.
• Strengthen governance, compliance, and security within ClickUp.

This instructor-led live training in Vietnam (online or onsite) is designed for beginner-level professionals who wish to learn the fundamentals of ClickUp for task and project management, along with personal productivity techniques.

By the end of this training, participants will be able to:

• Navigate ClickUp’s interface and understand its workspace structure.
• Create and manage tasks, lists, and projects efficiently.
• Utilize views such as List, Board, and Calendar for better organization.
• Apply productivity features including priorities, tags, and custom statuses.
• Collaborate effectively using comments, mentions, and shared spaces.
• Set up personal productivity workflows to manage daily tasks.

This instructor-led live training in Vietnam (available online or onsite) guides participants through the deployment of a JIRA instance. The curriculum covers advanced JIRA usage, including installation, configuration, upgrades, and migration. Participants will learn to customize JIRA for their projects, manage users, groups, and project roles, configure dashboards, define emails and notifications, apply security schemes, manage permissions, and troubleshoot issues. Furthermore, the course includes installing and customizing the JIRA Service Desk, establishing a knowledge base, managing service desk users, and handling service requests collaboratively.

By the end of this training, participants will be able to:

• Gain an in-depth understanding of JIRA administration.
• Customize JIRA to align with their business needs.
• Configure JIRA emails and notifications.
• Manage and assign users, groups, and project roles.
• Oversee JIRA permissions and security schemes.
• Conduct JIRA troubleshooting.
• Deploy and customize the JIRA Service Desk.

This instructor-led live training in Vietnam highlights the advanced capabilities of JIRA, including the creation and management of diverse project types, utilization for agile projects, configuration of agile boards, administration of built-in and custom fields, design of screens and filters, execution of basic to advanced issue searches, application of screen schemes, oversight and updates to workflows, configuration of workflow schemes, as well as analysis and report generation.

By the conclusion of this training, participants will be able to:

• Effectively manage issues.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led live training in Vietnam introduces JIRA's approach to software planning, tracking, and releasing. Participants will be guided through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand the concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

This instructor-led, live training in Vietnam (online or onsite) is designed for intermediate-level professionals who wish to optimize team collaboration using ClickUp’s advanced features.

By the end of this training, participants will be able to:

• Establish and manage collaborative workspaces tailored for teams.
• Utilize ClickUp’s advanced task management capabilities for seamless team coordination.
• Enhance team communication via ClickUp’s integrated tools.
• Leverage ClickUp’s reporting and dashboard functionalities to monitor team performance.
• Automate workflows to streamline team processes.
• Integrate ClickUp with other collaboration platforms.

This instructor-led live training in Vietnam (online or onsite) targets intermediate-level business analysts who want to learn the tools and techniques of business analysis and prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

This training is designed to prepare participants for the PMP® (Project Management Professional®) exam. Upon completion, each participant receives a Certificate of Completion for 35 hours of PMP-Prep training.

Target Audience:

• Experienced project managers looking to enhance their qualifications and gain international recognition through the prestigious Project Management Professional (PMP®) certification.
• Less experienced project managers and team members aiming to expand their knowledge and project management skills.
• Middle and senior managers seeking to develop competencies in managing and supervising projects.
• Individuals with project management experience who wish to further improve their professional capabilities.

Training Objectives:

• Provide comprehensive preparation for obtaining the Project Management Professional (PMP®) certificate by systematizing existing knowledge and familiarizing participants with the specifics of the PMP® exam.
• Fulfill the formal admission requirement for the PMP® exam, specifically obtaining the 35 required contact hours.
• Familiarize participants with project management practices, techniques, and tools.

Training Format:

• Presentation of key project management topics.
• Q&A sessions and quizzes related to PMP® exam subjects.
• Analysis of questions in the style of the PMP® certification exam.

This instructor-led live training in Vietnam (online or onsite) is aimed at project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and monitor tasks to optimize project workflows and increase team productivity.
• Incorporate functionality and extensions beyond standard Trello features to track the progress of complex projects.
• Organize multiple projects efficiently using Trello.

This course is tailored for organizations aiming to streamline their operations by integrating the various digital platforms utilized in daily activities, such as Trello, QuickBooks, Google Workspace, and the WhatsApp API.

Led by an instructor, this live training (available online or onsite) walks participants through connecting and automating workflows to enhance project management and financial oversight, while centralizing data for better decision-making.

Upon completing this training, participants will be capable of:

• Establishing connections and automating workflows between Trello, QuickBooks, and Google Workspace.
• Incorporating WhatsApp API communication into operational processes.
• Creating multi-platform automation systems that prioritize efficiency and control.
• Establishing security and monitoring protocols for active integrations.
• Documenting and sustaining automated processes in production.

Course Format

• Conceptual instruction paired with guided demonstrations.
• Practical exercises based on real-world operational scenarios.
• Hands-on practice utilizing specific company data and tools.

Course Customization Options

• Adapting content to align with the company’s existing platforms and processes.
• Incorporating additional tools such as Zapier, Make/Integromat, or Power Automate.
• Analyzing and designing data integration flows based on real information.