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Course Outline
The nature and types of conflict. Conflict types identified by participants
Lewin’s theory of conflict situations
Primary sources of conflict
- Resources
- Differences in goals
- Work interdependence
- Differences in values or views
- Organizational ambiguity
Functional and dysfunctional conflicts
Perceptual distortions that occur in conflict
Conflict dynamics
- Preceding phase
- Challenge phase
- Escalation phase
- Confrontation phase
Behavioral styles for managing conflicts; appropriate conduct in disputes. Consequences of rigidly applying various styles
Utilizing assertiveness and conflict in team work. Assertive skills useful for resolving conflicts
Strategies applied in conflict situations
- Win-lose
- Lose-win
- No-lose - Transforming conflict into cooperation
Conflict Management. Core methods and techniques for resolving conflicts
- Negotiation
- Mediation
- Arbitration
Managing emotions during conflict
Stress coping strategies in difficult situations
- Introduction to anti-stress training
- Relaxation methods - focusing techniques
Creative principles of conflict resolution
Effective communication as a fundamental tool for conflict management
- Communication barriers and their resolution
- Verbal and non-verbal communication
Applying negotiation techniques to resolve conflicts
Training summary
14 Hours
Testimonials (3)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
A lot of practical examples, practical approach to the topic, a lot of useful information, trainer is excellent
Irena
Course - Negotiation Skills
The interaction and the food are indeed engaging.
