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Course Outline
Introduction to Communication
- Understanding the communication process and its distinct stages
- The significance of verbal and nonverbal cues
- Essential techniques and tools for effective communication
Core Principles of Effective Communication for Organizational Success
- Self-analysis of personal communication styles
- Identifying common communication errors
- Recognizing and overcoming communication barriers
- The developmental stages of interpersonal interactions
- Distinguishing between direct and telephone communication channels
Communication Dynamics Within Organizations
- Network communication structures in the workplace
- Information flow models and strategies for optimization
- Defining tasks and utilizing internal communication tools
Mastering Effective Conversations
- Shaping self-image as both a sender and receiver of messages
- Factors influencing the quality of professional staff interactions
- Active listening as a cornerstone of effective communication
- Navigating factors that hinder hearing and understanding
- The art of asking insightful questions
- Psychological mechanisms and techniques for positive influence
Team Building Phases and Their Impact on Collaboration
- Stages of team development: operational principles and potential pitfalls
- Effective strategies for working through each stage
- Identifying and understanding team roles
Managing Conflict and Competition: Key Risks to Cooperation
- Identifying sources and types of organizational conflict
- Strategies for resolving conflicts effectively
- The dual nature of competition: benefits and drawbacks
Exploring the sources and typologies of conflict
Cultivating harmony and positive relations: The foundation of assertive behavior
- Defining the concept of assertiveness
- Understanding personal rights in the workplace
- Determining when assertiveness is appropriate
- Differentiating behavioral types: aggressive, submissive, and assertive
- Crafting "I" statements as a basis for expressing opinions, judgments, and emotions assertively
- Overcoming the fear of saying "no" and identifying internal barriers
- Practicing self-assertive expression that originates from personal conviction
Mutual Respect: Navigating Agreement and Refusal
- The skill of denial and refusal
- Effective argumentation and debate
- Recognizing and managing manipulation tactics
- Processing positive and negative feedback and criticism
- Providing constructive and actionable feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality