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Course Outline

Introduction to Communication

  • Understanding the communication process and its distinct stages
  • The significance of verbal and nonverbal cues
  • Essential techniques and tools for effective communication

Core Principles of Effective Communication for Organizational Success

  • Self-analysis of personal communication styles
  • Identifying common communication errors
  • Recognizing and overcoming communication barriers
  • The developmental stages of interpersonal interactions
  • Distinguishing between direct and telephone communication channels

Communication Dynamics Within Organizations

  • Network communication structures in the workplace
  • Information flow models and strategies for optimization
  • Defining tasks and utilizing internal communication tools

Mastering Effective Conversations

  • Shaping self-image as both a sender and receiver of messages
  • Factors influencing the quality of professional staff interactions
  • Active listening as a cornerstone of effective communication
  • Navigating factors that hinder hearing and understanding
  • The art of asking insightful questions
  • Psychological mechanisms and techniques for positive influence

Team Building Phases and Their Impact on Collaboration

  • Stages of team development: operational principles and potential pitfalls
  • Effective strategies for working through each stage
  • Identifying and understanding team roles

Managing Conflict and Competition: Key Risks to Cooperation

  • Identifying sources and types of organizational conflict
  • Strategies for resolving conflicts effectively
  • The dual nature of competition: benefits and drawbacks

Exploring the sources and typologies of conflict

Cultivating harmony and positive relations: The foundation of assertive behavior

  • Defining the concept of assertiveness
  • Understanding personal rights in the workplace
  • Determining when assertiveness is appropriate
  • Differentiating behavioral types: aggressive, submissive, and assertive
  • Crafting "I" statements as a basis for expressing opinions, judgments, and emotions assertively
  • Overcoming the fear of saying "no" and identifying internal barriers
  • Practicing self-assertive expression that originates from personal conviction

Mutual Respect: Navigating Agreement and Refusal

  • The skill of denial and refusal
  • Effective argumentation and debate
  • Recognizing and managing manipulation tactics
  • Processing positive and negative feedback and criticism
  • Providing constructive and actionable feedback
 14 Hours

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