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Course Outline

Foundation Tools

  • Define clear communication objectives
  • Ensure a shared understanding of roles
  • Identify and apply the most effective requirements and processes to achieve communication outcomes
  • Recognize and leverage common ground for successful interactions
  • Team Exercise

The Communication Process

  • Stages of Communication
  • Preparing the message
  • Tailoring the message to the audience
  • Delivering the message
  • Identifying barriers to communication
  • Communication Exercise - Case Studies

Communication Skills

  • Choice and Control
  • Emotional Intelligence
  • Four Key Components
  • Building Trust
  • Establishing Rapport
  • Outcome-Oriented Thinking
  • Listening for understanding
  • Expressing ideas without provoking reactions
  • Asking questions to gain specifics
  • Summarizing key points

Influencing

  • Expanding the Skill Set
  • Influencing Framework
  • Guidelines
  • Understanding Personal Needs and Motivations
  • Developing an Influencing Strategy
  • Influencing Exercise - Planning and Practice

Challenging Situations: Understanding and Managing Conflict

  • Communicating in a non-defensive manner
  • Communication Exercise - Real-World Scenarios
  • Facilitating Team Communications
  • Addressing challenging behaviors
  • Team Exercise - Navigating Difficult Situations

Summary and Action Plans

  • Key takeaways and strategies for ongoing development
 21 Hours

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Provisional Upcoming Courses (Require 5+ participants)

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