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Course Outline
Foundation Tools
- Define clear communication objectives
- Ensure a shared understanding of roles
- Identify and apply the most effective requirements and processes to achieve communication outcomes
- Recognize and leverage common ground for successful interactions
- Team Exercise
The Communication Process
- Stages of Communication
- Preparing the message
- Tailoring the message to the audience
- Delivering the message
- Identifying barriers to communication
- Communication Exercise - Case Studies
Communication Skills
- Choice and Control
- Emotional Intelligence
- Four Key Components
- Building Trust
- Establishing Rapport
- Outcome-Oriented Thinking
- Listening for understanding
- Expressing ideas without provoking reactions
- Asking questions to gain specifics
- Summarizing key points
Influencing
- Expanding the Skill Set
- Influencing Framework
- Guidelines
- Understanding Personal Needs and Motivations
- Developing an Influencing Strategy
- Influencing Exercise - Planning and Practice
Challenging Situations: Understanding and Managing Conflict
- Communicating in a non-defensive manner
- Communication Exercise - Real-World Scenarios
- Facilitating Team Communications
- Addressing challenging behaviors
- Team Exercise - Navigating Difficult Situations
Summary and Action Plans
- Key takeaways and strategies for ongoing development
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive