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Duration 14 hours
Course Outline
Introduction
Fundamentals of Coaching
- Defining coaching
- Identifying Roadblocks
Models of Coaching
- Overview of different coaching frameworks
- Selecting the appropriate coaching framework
- Understanding the GROW model
Coaching in Practice
- Essential factors for coaching
- Becoming an effective coach
Effective Communication
- Communication fundamentals
- Preparation and stages of communication
- Delivering the message
- Communication barriers
Communication and Influencing
- Core components of communication
- Building trust and rapport
- Active listening
- Expressing vs. provoking
- Questioning techniques
- Summarizing
- Emotional intelligence
- Influencing framework and guidelines
- Influencing strategies and practices
Best Practices
- Best practices in coaching
- Best practices for effective communication
Summary and Next Steps
Requirements
- No prerequisites required
Audience
- Individuals looking to enhance their coaching and communication skills
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.