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Course Outline
Module 1: Self-Awareness and Understanding Others
- Exploring the drivers behind human behavior
- Distinguishing between behavior required by business roles and actions that are unacceptable
- Gaining feedback: Perceiving how others view and interact with you
Module 2: Communication Dynamics
- Methods of communicating with diverse audiences
- Assessing the pros and cons of different media channels
- Defining and achieving effective communication
- Applying individual thinking and learning styles to daily workflows
Module 3: Emotional Intelligence
- The impact of emotions on outcomes
- The critical role of Emotional Quotient (EQ) compared to IQ
- Applying Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation Skills
- Defining the concept of delegation
- Navigating the various stages of the delegation process
Module 5: Transactional Analysis
- Understanding why we behave or react in specific ways toward colleagues and clients
- Techniques for building rapport with team members and customers
- The value of genuine rapport in strengthening interpersonal connections
Module 6: Stakeholder Management
- Strategies for meeting stakeholder expectations
- Analyzing the roles of internal and external stakeholders
Module 7: Navigating Change
- Key principles for managing organizational change
- Understanding the emotional responses to transitions
- Addressing resistance to change and recognizing its potential benefits
Module 8: Conflict Resolution
- Identifying the root causes of conflict
- Stages in managing conflict:
- Analyzing the nature of the dispute
- Understanding the perspectives of all parties involved
- Implementing resolution strategies
- Applying Kilmann’s Five Conflict-Handling Modes in practice
- Bridging differences to find common ground
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
