Influencing and Avoiding Conflict Training Course

Target Audience

This course is designed for individual contributors, managers, and team leaders whose professional success relies on the ability to communicate with clarity, ensure their message is understood, influence others' performance, and foster positive working relationships.

Course Overview

Success at both the individual and team levels hinges on the capacity to communicate effectively, whether in face-to-face meetings or virtual settings. Every interaction shapes how you are perceived by others and serves as an opportunity to build trust and exert positive influence. Whether you are engaging in a one-on-one discussion or addressing a large audience, delivering feedback to a project team, or conveying challenging news, effective communication remains one of the most powerful tools for achieving your goals.

This course enhances your ability to stay focused on desired outcomes, attentively connect with your audience, and craft messages that are clear and impactful. Creating an environment conducive to open dialogue is essential for successful communication. The skills taught in this program will empower you to take control of every type of conversation, influence others without relying on formal authority, and significantly improve both relationships and productivity.

Goal

The training aims to review and enhance the competencies required to achieve business objectives, both in individual performance and teamwork. Participants will acquire key skills such as:

• Developing an effective communication style with others
• Practically analyzing communication barriers and learning active techniques to prevent them
• Building supportive interpersonal relationships
• Fostering effective teamwork
• Gaining awareness of mutual influence between team members and teams as units
• Mastering various conflict management techniques
• Modifying attitudes and behaviors to model constructive actions (e.g., adopting an assertive posture)

Methodology

The training is designed as an interactive experience where participants are actively engaged for over 80% of the time. Each session follows a consistent dynamic: starting with exercises to build awareness, followed by a mini-lecture on relevant techniques (knowledge), and concluding with practice of new tactics and skills. After each session, participants receive supplementary materials related to the topics discussed.

Practical materials are reinforced through mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the exercises experienced in the training room.

This instructor-led, live training in Vietnam (online or onsite) is designed for anyone wishing to improve their coaching and communication skills.

By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply various coaching and communication best practices.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

Purpose

Professionals who combine strong business acumen with effective interpersonal skills and leadership capabilities are in higher demand than ever. This course is designed to provide individuals from diverse professional backgrounds with the knowledge and techniques necessary for successful collaboration and communication.

The "Mastering Communication and Collaboration" program bridges the gap between specialized experts and non-specialists, fostering improved communication across all business functions. By integrating actionable strategies, real-world examples, and practical tips, the course helps participants enhance their abilities to become more effective communicators and collaborators, regardless of whether they are aspiring leaders or seasoned professionals.

The primary objective is to boost professional effectiveness by complementing technical 'hard skills' with essential 'soft skills.' Participants will:

• Integrate more seamlessly into their organizations by understanding organizational dynamics beyond their specific functional areas.
• Learn how to collaborate on and communicate technical issues in ways that benefit both the speaker and the listener.
• Deliver specialized information clearly to non-expert audiences.

Format of the Course

• Interactive lectures and discussions.
• Interactive problem-solving sessions.

Course Customisation Options

• To request a tailored training session for this course, please contact us to arrange.

Learning Outcomes:

• Recognize the importance of managing personal behavior to effectively influence others.
• Evaluate the strengths and limitations of various communication channels.
• Effectively manage relationships with both internal and external customers and stakeholders.

Course Format

This course utilizes a highly interactive approach combining:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises and activities
• Analytical case studies

Audience

This course is designed for staff who must have a comprehensive understanding of the dynamics involved in Communicating and Influencing, specifically regarding:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Course Format

The training will deliver a highly interactive experience through a blend of:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises and Case Studies

By the end of the course, participants will be able to:

• Recognize the importance of managing their own behavior as a prerequisite for influencing others
• Evaluate the strengths and weaknesses of various communication channels
• Effectively manage relationships with internal and external customers and stakeholders
• Demonstrate strategies for handling challenging situations that may arise in the workplace

If you seek to:

• gain insight into why some individuals do not respond as expected to your messages,
• enhance your relationships with your spouse, children, supervisor, colleagues, and others,
• broaden the scope of your interpersonal communication skills,
• learn techniques to quickly achieve a state of well-being, safety, calmness, and personal comfort,
• capture the interest of others in you and foster their liking

then this course is designed for you!

The communication tools taught in this course are drawn from various domains within NLP, psychology, psychotherapy, and hypnotherapy. This knowledge is grounded in the latest research and advancements in these fields. Through hundreds of hours of study, reading, listening to materials, reviewing books and films, and engaging in psychological consultations, the content is delivered in a lecture format supplemented with practical exercises.

Mastering crisis communication and emotional regulation is essential for staff members of public service organizations who engage directly with communities. This program equips participants with self-regulation strategies, response protocols, and assertive communication methods to effectively manage complaints, viral incidents, and confrontations with political stakeholders, thereby safeguarding the organization's reputation.

Delivered as a live, instructor-led session (available online or onsite), this training is designed for field operations, commercial, and institutional relations staff in public services who aim to enhance their ability to respond emotionally and communicatively during high-pressure, high-profile situations.

Upon completion of this training, participants will be able to:

• Implement the ABC protocol to manage crises and public confrontations on the ground.
• Regulate their emotions when dealing with aggressive complaints or public criticism.
• Utilize assertive communication techniques when engaging with hostile stakeholders.
• Apply real-time de-escalation strategies.
• Create a personal action plan for managing incidents after they occur.

Course Format

• Interactive lectures and group discussions.
• Extensive exercises and practical activities.
• Case study analysis and small-group workshops.

Customization Options

• To request a tailored training program, please contact us to arrange details.

Upon completion of this session, participants will gain the ability to:

• Elevate clarity, self-assurance, and professional standards in both spoken and written interactions.
• Utilize strategic techniques to organize messages effectively for diverse audiences.
• Refine grammar, expand vocabulary, and adapt tone for impactful business correspondence.
• Identify and sidestep frequent communication traps and misunderstandings.
• Cultivate active listening and constructive feedback capabilities to foster superior workplace dynamics.

This instructor-led, live training in Vietnam (online or onsite) is designed for intermediate-level professionals from various roles who wish to enhance their verbal and written communication skills in the workplace.

By the end of this training, participants will be able to:

• Achieve greater clarity and precision when conveying messages, thereby minimizing misunderstandings.
• Master active listening and empathy techniques to strengthen team dynamics.
• Organize ideas logically for meetings, emails, and presentations.
• Cultivate assertiveness and the capacity to provide and accept feedback constructively.
• Improve communication effectiveness during conflicts, negotiations, and collaborative efforts.

This instructor-led, live training in Vietnam (online or onsite) targets beginner to intermediate-level leaders and managers who wish to adopt feedforward techniques to improve team engagement, coaching, and performance conversations.

"High-Impact Communication Skills," is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in Vietnam (online or onsite) is aimed at managers, supervisors, and technical professionals transitioning into leadership roles who wish to use structured leadership frameworks and communication tools to strengthen authority, delegation, and team performance in growing organizations.

By the end of this training, participants will be able to:

• Define and apply clear leadership authority and accountability within their scope.
• Delegate tasks and outcomes effectively while maintaining performance oversight.
• Conduct structured, direct, and constructive performance conversations.
• Communicate expectations clearly to improve engagement and cross-functional alignment.

This instructor-led live training in Vietnam (online or onsite) is designed for managers and executives who want to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Audience

This course is designed for managers, team leaders, and staff members who identify with any of the following challenges:

• Feeling overwhelmed by the sheer number of meetings they attend
• Felt that their time is being "stolen" by others
• Inability to prioritize daily tasks due to insufficient planning, foresight, or prioritization

Format of the course

The training will be delivered through a highly interactive mix of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Recognize the importance of managing meetings effectively—specifically by respecting the time constraints of all invitees
• Apply standard processes for calling, managing, and preparing meeting outputs
• Gain broader insights into self-management techniques that enhance personal efficiency, enabling them to work smarter, not harder...