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 Duration 14 hours

Course Outline

Self-Awareness and Understanding Others

  • Exploring the drivers behind individual behavior
  • Distinguishing between behavior required by business roles and unacceptable conduct
  • Feedback: Perceiving how others interact with and perceive us

Communication Skills

  • Strategies for effective interpersonal interaction
  • Evaluating the pros and cons of different communication media
  • Defining and achieving effective communication
  • Applying distinct thinking and learning styles to daily professional tasks

Emotional Intelligence

  • Managing emotions and their professional impact
  • Valuing EQ alongside standard IQ metrics
  • Exploring the five dimensions of Goleman’s Emotional Intelligence framework:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Analyzing behavioral responses towards colleagues and clients
  • Techniques for establishing rapport with professional contacts
  • The value of authentic connection in interpersonal relationships

Stakeholder Management

  • Strategies for meeting stakeholder expectations
  • Analyzing both internal and external stakeholder groups

Navigating Change

  • Reviewing nine core principles of change management
  • Understanding emotional responses to organizational shifts
  • Addressing resistance and recognizing its potential advantages

Requirements

Target Audience

This course is designed for staff members who require a comprehensive understanding of communication and influence dynamics, specifically regarding:

  • Team members and colleagues
  • Supervisors and management
  • Internal clients and external stakeholders

Number of participants


Price per participant

Testimonials (3)

Provisional Upcoming Courses (Require 5+ participants)

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