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Duration 14 hours
Course Outline
Self-Awareness and Understanding Others
- Exploring the drivers behind individual behavior
- Distinguishing between behavior required by business roles and unacceptable conduct
- Feedback: Perceiving how others interact with and perceive us
Communication Skills
- Strategies for effective interpersonal interaction
- Evaluating the pros and cons of different communication media
- Defining and achieving effective communication
- Applying distinct thinking and learning styles to daily professional tasks
Emotional Intelligence
- Managing emotions and their professional impact
- Valuing EQ alongside standard IQ metrics
- Exploring the five dimensions of Goleman’s Emotional Intelligence framework:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Analyzing behavioral responses towards colleagues and clients
- Techniques for establishing rapport with professional contacts
- The value of authentic connection in interpersonal relationships
Stakeholder Management
- Strategies for meeting stakeholder expectations
- Analyzing both internal and external stakeholder groups
Navigating Change
- Reviewing nine core principles of change management
- Understanding emotional responses to organizational shifts
- Addressing resistance and recognizing its potential advantages
Requirements
Target Audience
This course is designed for staff members who require a comprehensive understanding of communication and influence dynamics, specifically regarding:
- Team members and colleagues
- Supervisors and management
- Internal clients and external stakeholders
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.