Course Outline
Day 1
INTRODUCTION
- Foundational background
- Defining roles and responsibilities
- The role of soft skills
- Understanding perception, numerical literacy, and human behavior
- Exploring money, metrics, and market dynamics
1. COMMUNICATION: PARADOX, PURPOSE, AND INTENTION
- Defining the aims and intent of communication
- Education
- Information sharing
- Persuasion
- Key takeaways
2. UNDERSTANDING YOUR AUDIENCE
- Identifying your target listeners
- Worldviews, perspectives, and cognitive schemas
- Navigating jargon and mixed-group audiences
- Geographic and national contexts
- Adjusting for level and abstraction
3. COMMUNICATION TECHNIQUES AND TOOLS
- Essential tools
- Screen-based text and summary techniques
- The rule of three
- Utilizing examples and analogies
4. STORYTELLING
- The prevalence, cycles, and innate appeal of stories
- Applying storytelling in professional settings
- Techniques for narrative delivery
- The role of non-verbal cues
- The lasting impact and power of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Calibrating the level of detail
- Evaluating trusted sources
- Visualizing data and information effectively
6. INTERPRETING DATA
- Mitigating confirmation bias
- Aligning communication intent
- Managing communication status
7. FEEDBACK MECHANISMS
- Feedback frameworks
- Situation, Behavior, Impact (SBI) model
- Constructive sandwich model
- Pendleton model
- Situation, Task, Action, Result (STAR) model
- SAID model
- Strategies for receiving high-quality feedback
- The practice of active listening
- Methods for providing effective feedback
- The art of constructive criticism
- Summary points
Day 3
8. COLLABORATION
- The value of collaboration
- Defining the concept of collaboration
- Fostering a collaborative culture
- Key conclusions
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- Microsoft SharePoint
- Google Workspace
- Atlassian products
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari Window model
- The principle of conciseness
- Assertiveness in communication
- Foundations of assertion
- Empathetic assertion
- Consequential assertion
- Discrepancy resolution techniques
- Repetition strategies
- Fogging techniques
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Cultivating self-awareness
- Practicing self-management
- Developing social awareness
- Enhancing relationship management
12. PERSONAL BRANDING
- Clarifying disclosure and intent
- Steps to building your personal brand
- Step 1: Define your aspirations
- Step 2: Align with goals
- Step 3: Identify your audience and purpose
- Step 4: Engage effectively
- Defining brand attributes
13. POSITIVE ATTITUDE
- The evolution of Positive Mental Attitude (PMA)
- The power of 'can-do' mindset and confidence
- Cultivating and sustaining a PMA
- Refining your positivity
- Final thoughts
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Essential Background and Skills
No specific prerequisites are mandatory for participants; however, prior professional experience in any field is recommended to maximize the value of the course.
Target Audience
This course is typically designed for professionals with several years of experience. However, the core principles are universally applicable across most disciplines. It is particularly beneficial for specialists who need to elucidate complex or niche concepts to non-technical stakeholders.
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
