Course Outline
Session 1: Core Principles of Effective Communication
The critical role of clear and concise messaging
- Exploring the 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness.
- Recognizing common barriers to communication and strategies to overcome them.
- Differentiating between formal and informal communication styles.
Session 2: Excellence in Verbal Expression
- Articulation & Pronunciation: Achieving clear and confident speech.
- Pacing & Tone: Delivering messages that are professional and engaging.
- Active Listening: A cornerstone of successful conversations.
- Navigating Challenging Conversations and Providing Constructive Feedback.
Session 3: Essentials of Business Writing
Crafting messages with clarity, accuracy, and brevity.
- Grammar and punctuation: Addressing common mistakes and solutions.
- Professionally structuring emails, reports, and business letters.
- Selecting the appropriate tone for various business contexts.
Session 4: Best Practices for Digital Communication
Professional email etiquette: Essential guidelines and pitfalls to avoid.
- Designing emails for maximum impact and efficiency.
- Managing sensitive or difficult email exchanges.
- Leveraging AI and digital tools for grammar and tone verification.
Closing Remarks & Action Plan
- Reviewing key takeaways and personal reflections.
- Establishing a personal commitment to ongoing improvement.
Training Methodologies:
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Interactive Discussions & Exercises – Engaging participants through real-world scenarios
Role-Playing & Simulations – Practicing effective verbal communication
Group Work & Peer Feedback – Learning from each other’s writing and speaking styles
Practical Writing & Editing Exercises – Hands-on experience in improving business communication
Requirements
Intended Audience: Professionals aiming to strengthen their English verbal and written communication proficiency.
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
