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Duration 8 hours
Course Outline
Fundamentals of Effective Communication
The value of clear and concise expression
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing common communication obstacles and strategies to overcome them
- Distinguishing between formal and informal communication styles
Perfecting Verbal Communication
- Articulation & Pronunciation: Delivering speech with clarity and confidence
- Pacing & Tone: Projecting a professional and engaging presence
- Active Listening: The cornerstone of meaningful dialogue
- Navigating Difficult Conversations & Providing Constructive Feedback
Business Writing Essentials
Writing with precision, accuracy, and brevity
- Grammar and punctuation: Identifying and correcting common errors
- Formatting emails, reports, and business letters with professional standards
- Selecting the appropriate tone for various business scenarios
Best Practices for Digital Email Communication
Professional email etiquette: Recommended and discouraged practices
- Structuring emails for maximum impact and efficiency
- Managing sensitive or complex email exchanges
- Leveraging AI and tools for grammar and tone verification
Conclusion & Action Plan
- Key insights and personal reflections
- Committing to a personal improvement plan
Training Methodologies
- Interactive Discussions & Exercises – Engaging participants through real-world scenarios
- Role-Playing & Simulations – Practicing effective verbal delivery
- Group Work & Peer Feedback – Learning from colleagues' writing and speaking approaches
- Practical Writing & Editing Exercises – Hands-on practice in enhancing business communication
Requirements
Target Audience: Professionals aiming to refine their English verbal and written communication abilities.
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
