Course Outline
Understanding Assertiveness
- Defining assertiveness and clarifying common misconceptions
- Distinguishing between passive, aggressive, passive-aggressive, and assertive behaviors
- Evaluating your current communication style
- Exploring the advantages of assertive communication in a professional setting
Building Confidence and Self-Awareness
- Pinpointing personal barriers to assertiveness
- Overriding limiting beliefs to foster greater self-confidence
- Gaining insight into emotional triggers and learning to control responses
- Cultivating a mindset grounded in positivity and confidence
Communicating with Confidence
- Mastering the core principles of effective verbal and non-verbal communication
- Practicing active listening and formulating impactful questions
- Articulating opinions, needs, and expectations clearly and respectfully
- Professionally declining requests without compromising professional relationships
Understanding Others and Influencing Positively
- Recognizing various communication and behavioral styles
- Adapting your communication approach to suit different personalities
- Establishing rapport and trust in interactions
- Leveraging influencing techniques to secure favorable results
Managing Difficult Conversations
- Preparing strategically for challenging discussions
- Addressing conflict calmly and constructively
- Responding with poise to criticism, complaints, and difficult conduct
- Maintaining professionalism while managing emotions under pressure
Practical Assertiveness Skills
- Delivering and accepting constructive feedback effectively
- Negotiating solutions that benefit all parties
- Applying assertiveness techniques during meetings, presentations, and daily workplace interactions
- Engaging in practical exercises and role-plays based on authentic workplace scenarios
Continuing Professional Development
- Reflecting on personal strengths and identifying areas for growth
- Formulating a personalized plan for improving assertiveness
- Establishing SMART goals to support ongoing development
- Locating opportunities to implement new skills within the workplace
Requirements
No prerequisites required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
