Get in Touch
 Duration 7 hours

Course Outline

Introduction to AI in the Administrative Workplace

  • Defining AI and its relevance to administrative roles
  • An overview of the capabilities of ChatGPT, Copilot, and Gemini
  • Key privacy and security considerations when deploying AI

AI-Driven Content Creation and Editing

  • Crafting and refining professional email correspondence
  • Condensing meeting notes and lengthy documents into concise summaries
  • Accelerating the creation of reports, proposals, and memos

AI-Assisted Scheduling and Task Management

  • Utilizing AI to streamline calendar management and meeting coordination
  • Generating agendas and follow-up communications
  • Configuring reminders and to-do lists via Copilot or Gemini integrations

Prompting Techniques and AI Interaction

  • Techniques for writing effective prompts to achieve optimal results
  • Adjusting tone, style, and formatting to suit specific contexts
  • Iterating on and correcting AI-generated outputs for accuracy

Multilingual Capabilities and Accessibility

  • Employing AI tools for language translation
  • Developing inclusive and accessible communication strategies
  • Adapting language to support diverse audiences effectively

Public Sector Applications

  • Case studies of AI-enhanced workflows within government offices
  • Understanding policies and guidance on AI usage in public administration
  • Strategies for staying current with evolving tool capabilities

Summary and Next Steps

Requirements

  • Fundamental digital literacy and familiarity with standard office suites (e.g., Microsoft Word, Excel, and email clients)
  • Proficiency in navigating web-based applications
  • No existing knowledge of artificial intelligence tools is necessary

Target Audience

  • Clerical staff
  • Administrative specialists
  • Public sector operations personnel

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (7)

I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.

Thato Malapane - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

i liked the clear explanations and the examples used during the training was useful and also relatable.

SUNITA PERSAD - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Learning more about how to use AI responsibly

Tshiamo Innocent - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

I like that I obtained more knowledge with regards to AI that I never had .

ANNELINE GOODMAN - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Merging different data to give you one document.

Xolani Mahlalela - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Knowledge of AI

Agnieszka Socha - Koenig & Bauer (CEE) Sp. z o.o.
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Training and examples

Szymon Rock - Koenig & Bauer (CEE) Sp. z o.o.
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

Provisional Upcoming Courses (Require 5+ participants)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2026-11-16 09:30
7 hours
Toong Oxygen
101,620,118 VND (Online)
101,620,118 VND (Classroom)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2026-11-30 09:30
7 hours
UPGen Le Meridien
101,620,118 VND (Online)
101,620,118 VND (Classroom)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2026-12-14 09:30
7 hours
Hotel Nikko Hai Phong
101,620,118 VND (Online)
101,620,118 VND (Classroom)

AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)

2026-12-28 09:30
7 hours
Mercure Hai Phong
101,620,118 VND (Online)
101,620,118 VND (Classroom)

Related Courses

AI Policy and Regulation for Governments

 7 Hours
This instructor-led course in Vietnam empowers public sector legal and compliance professionals to interpret AI regulations like the EU AI Act and GDPR, evaluate global policy trends, and manage legal risks in AI deployment to ensure responsible governance.
Read more...

Introduction to AI Programming for Public Sector Innovation

 14 Hours
This instructor-led training in Vietnam provides public sector professionals with practical AI programming capabilities. Participants will learn Python and LLM APIs to create prototypes for summarization, chatbots, and data analysis, while ensuring compliance and responsible deployment.
Read more...

AI-Enhanced Public Service Delivery

 7 Hours
Discover how AI enhances public service delivery in Vietnam. This training explores automation, forecasting, and citizen engagement scenarios. Learn to identify opportunities, evaluate ethical implications, and strategically plan AI adoption within your department effectively.
Read more...

AI Risk Management and Security in the Public Sector

 7 Hours
This instructor-led training in Vietnam empowers public sector IT professionals to excel in AI risk management and security. Learners will apply frameworks like the NIST AI RMF, mitigate cybersecurity threats, and construct strong governance plans to ensure secure AI deployment.
Read more...

Introduction to Audio AI

 14 Hours
This beginner-oriented training in Vietnam provides an introduction to Audio AI, focusing on speech recognition, transcription, and audio classification. Participants will investigate real-world use cases, evaluate leading platforms, and gain practical experience with AI tools tailored for business and communication applications.
Read more...

ChatGPT for Government Use: Communication, Analysis, and Productivity

 7 Hours
This live training in Vietnam provides public sector staff with practical ChatGPT skills for drafting, summarizing, and automating government tasks. Participants will learn to design effective prompts, apply privacy principles, and increase administrative productivity within real-world workflows.
Read more...

ChatGPT for Legislative Drafting and Policy Writing

 7 Hours
This instructor-led training in Vietnam equips public sector professionals to integrate ChatGPT into legislative drafting and policy writing. Through hands-on exercises centered on practical AI applications, participants will learn to improve clarity, ensure compliance, and enhance workflow efficiency.
Read more...

ChatGPT for Public Communication and Citizen Engagement

 7 Hours
This live training in Vietnam equips public sector professionals with the skills to use ChatGPT for creating inclusive, multilingual communications. Participants will master drafting notices, refining social media tone, and ensuring accessibility while maintaining message consistency across all platforms and audiences.
Read more...

ChatGPT for Report Summarization and Briefing Preparation

 7 Hours
This instructor-led session in Vietnam enables government professionals to utilize ChatGPT for report summarization and briefing preparation. Gain skills in extracting key insights, refining tone, and applying effective prompting for public sector workflows through practical, hands-on exercises.
Read more...

Microsoft 365 Copilot for Government Use: Efficiency, Communication, and Insight

 7 Hours
This live training in Vietnam empowers public sector employees to efficiently draft documents, analyze data, and summarize meetings using Microsoft 365 Copilot. Participants will master practical prompting techniques and responsible AI guidelines tailored to government workflows, thereby enhancing daily productivity.
Read more...

DeepSeek for Government and Policy-Making

 14 Hours

This instructor-led, live training in Vietnam (online or onsite) is aimed at advanced-level government professionals and policy experts who wish to leverage DeepSeek for data-driven governance and policy innovation.

By the end of this training, participants will be able to:

  • Utilize DeepSeek AI for policy analysis and strategic decision-making.
  • Automate government reports and improve data transparency.
  • Apply AI-driven insights for public sector innovation.
  • Enhance citizen engagement through AI-powered solutions.
Read more...

Intermediate Gemini AI for Public Sector Professionals

 16 Hours

This instructor-led live training in Vietnam (online or onsite) is designed for intermediate-level public sector professionals who want to use Gemini to generate high-quality content, support research efforts, and improve productivity through advanced AI interactions.

By the end of this training, participants will be able to:

  • Craft more effective and tailored prompts for specific use cases.
  • Generate original and creative content using Gemini.
  • Summarize and compare complex information with precision.
  • Use Gemini for brainstorming, planning, and organizing ideas efficiently.
Read more...

Introduction to AI for Public Sector Leaders

 7 Hours
This instructor-led course in Vietnam empowers public sector leaders to master AI fundamentals, ethical application, and governance. Learners will gain the ability to evaluate risks, navigate regulatory frameworks such as the EU AI Act, and formulate strategic plans for responsible AI integration in government operations.
Read more...

Professional Scrum Product Owner - AI Essentials

 16 Hours

Artificial Intelligence is swiftly emerging as the cornerstone of contemporary product management, fundamentally changing how we identify customer needs, define solutions, and make critical decisions. Much like electricity revolutionized industries, AI is reshaping the lifecycle of products—from creation and validation to evolution.

This instructor-led, live training session (available online or onsite) is designed for Product Owners, Scrum Masters, and Agile Coaches seeking to understand how AI can elevate product ownership and bolster decision-making capabilities.

Upon completion of this training, participants will be equipped to:

  • Grasp the core concepts of Artificial Intelligence and distinguish between traditional AI and Generative AI (GenAI).
  • Apply the seven key stances of a Product Owner (including the newly introduced Orchestrator stance) and leverage AI to enhance each role—such as the Visionary, Experimenter, or Customer Representative.
  • Master the art of effective prompting and view AI tools as intelligent collaborators with specialized capabilities.
  • Enhance customer insight by creating AI-assisted personas for hypothesis testing and discovery, while preserving genuine human interaction with customers.
  • Articulate a clear product vision using structured frameworks like the 3x3 Framework, utilizing AI to shape and visualize compelling narratives.
  • Accelerate prototyping and hypothesis testing through Generative AI tools, such as generating mock-ups or developing product concepts.
  • Inform product decisions by using AI to analyze, prioritize, and evaluate features based on their value, feasibility, and impact on users.
  • Automate or delegate routine daily tasks (such as emails, stakeholder management, and note-taking) via AI, freeing up time for strategic and creative work.
  • Facilitate discussions on AI ethics, bias, and data security to ensure responsible and sustainable AI adoption.
  • Identify and design high-value AI use cases tailored to specific product requirements and organizational contexts.
  • Explore and experiment with approximately 20 distinct AI tools and models—ranging from productivity assistants and prototyping platforms to generative solutions for video, images, and coding.
Read more...

Related Categories

AI for Government and Public Sector
AI for Government and Public Sector