ChatGPT for Public Communication and Citizen Engagement Training Course

AI programming involves the practical application of coding tools and techniques to develop intelligent systems that facilitate automation, analysis, and service improvement.

This instructor-led live training (available online or onsite) is designed for public sector professionals with limited or emerging experience in AI who support innovation, research, or operational transformation. Participants will gain practical programming skills to explore how AI tools can be built and integrated into government workflows.

By the end of this training, participants will be able to:

• Grasp core AI concepts, including large language models (LLMs), APIs, and intelligent automation.
• Write simple Python scripts to interact with AI services and process structured data.
• Develop prototypes using AI for tasks such as summarization, classification, or chatbot creation.
• Assess the risks and constraints associated with AI development in the public sector, such as privacy, explainability, and compliance.

Course Format

• Interactive lectures and discussions.
• Hands-on practice using Python and LLM APIs with public sector examples.
• Guided exercises focused on data analysis, content automation, and workflow prototyping.

Course Customization Options

• To request customized training tailored to your department's workflows or internal tools, please contact us to arrange it.

Artificial Intelligence (AI) is being leveraged more frequently to boost the efficiency, accessibility, and responsiveness of public services across sectors like taxation, healthcare, immigration, and social welfare.

This instructor-led live training (available online or onsite) targets public service professionals with limited AI background who want to explore real-world applications, automation strategies, and planning considerations for integrating AI into front-line government services.

Upon completion of this training, participants will be able to:

• Pinpoint areas within their department where AI can enhance public service operations.
• Gain understanding of automation tools and AI-driven decision support systems.
• Explore use cases in forecasting, language access, and citizen assistance.
• Evaluate ethical, operational, and citizen trust implications of AI-enabled services.

Format of the Course

• Interactive lecture featuring real-life examples.
• Public sector use case walkthroughs and group discussions.
• Strategy planning exercises tailored to participants' respective departments.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) introduces new dimensions of operational risk, governance challenges, and cybersecurity exposure for government agencies and departments.

This instructor-led, live training (online or onsite) is aimed at public sector IT and risk professionals with limited prior experience in AI who wish to understand how to evaluate, monitor, and secure AI systems within a government or regulatory context.

By the end of this training, participants will be able to:

• Interpret key risk concepts related to AI systems, including bias, unpredictability, and model drift.
• Apply AI-specific governance and auditing frameworks such as NIST AI RMF and ISO\/IEC 42001.
• Recognize cybersecurity threats targeting AI models and data pipelines.
• Establish cross-departmental risk management plans and policy alignment for AI deployment.

Format of the Course

• Interactive lecture and discussion of public sector use cases.
• AI governance framework exercises and policy mapping.
• Scenario-based threat modeling and risk evaluation.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

AI tools like ChatGPT, Copilot, and Gemini are revolutionizing administrative workflows by enabling teams to draft content, schedule meetings, manage emails, and automate repetitive tasks.

This instructor-led, live training (available online or onsite) is designed for public sector administrative professionals with little to no prior experience in AI who want to boost everyday productivity through the practical application of AI assistants and automation tools.

Upon completion of this training, participants will be able to:

• Comprehend how AI tools support common administrative duties.
• Utilize ChatGPT, Copilot, and Gemini to create emails, summaries, and documents.
• Integrate AI tools with calendars, task lists, and office software.
• Apply best practices for crafting prompts and interpreting results.

Format of the Course

• Interactive lectures and guided demonstrations.
• Hands-on practice with real-world administrative tasks.
• Customizable exercises using tools most relevant to participants' daily work.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Audio AI encompasses artificial intelligence technologies designed to interpret, analyze, generate, or interact with audio signals, such as human speech, environmental sounds, and music.

This instructor-led, live training (available online or onsite) is tailored for beginner-level professionals seeking to grasp how AI is applied in the audio domain for business, communication, automation, and innovation purposes.

Upon completing this training, participants will be able to:

• Understand what Audio AI is and its practical applications in real-world settings.
• Identify various categories of audio AI tools (e.g., transcription, classification, generation).
• Explore business cases within customer service, security, compliance, and media sectors.
• Evaluate AI tools and services suitable for enterprise audio applications.

Format of the Course

• Interactive lecture and discussion.
• Extensive exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

ChatGPT serves as a robust AI assistant capable of supporting government professionals with tasks such as drafting documents, conducting research, summarizing information, and automating administrative duties.

This guided live training session, available both online and on-site, is designed for public sector employees who have little to no prior experience with AI tools but wish to leverage ChatGPT effectively to enhance government-related communication, analytical capabilities, and administrative efficiency.

Upon completing this training, participants will be able to:

• Utilize ChatGPT to draft and refine government emails, memoranda, and reports.
• Accurately summarize policy documents, public feedback, or research outcomes.
• Craft effective prompts for daily administrative and analytical responsibilities.
• Apply fundamental privacy and compliance standards when employing AI within the public sector.

Course Format

• Interactive lectures and discussions.
• Real-world use cases tailored to government operations.
• Practical exercises in implementation and prompt engineering.

Customization Options

• For customized training aligned with your department's specific workflows or policy priorities, please reach out to us to arrange a session.

ChatGPT is an AI-driven language model designed to help public sector teams manage legislative drafting, policy writing, and document revision efficiently — while ensuring clarity, regulatory compliance, and productivity.

This live, instructor-led training (available online or in-person) is tailored for public sector professionals who have little to no prior experience with AI. It targets those responsible for drafting, editing, or reviewing legislative and policy materials, aiming to enhance their precision, clarity, and speed through the effective use of ChatGPT.

Upon completing this training, participants will be able to:

• Utilize ChatGPT to draft, refine, and edit legislative or policy documents.
• Implement plain language principles and control tone through advanced prompting techniques.
• Generate and revise multiple document versions for stakeholder feedback or legal review.
• Maintain consistency with compliance requirements and established document structures.

Course Format

• Interactive lectures and group discussions.
• Practical application of ChatGPT in real-world legislative and policy drafting scenarios.
• Guided exercises focusing on document structuring, tone adjustment, and legal clarity.

Customization Options for the Course

• To request a customized version of this course aligned with your department’s specific workflows or internal tools, please contact us to arrange.

ChatGPT is a robust AI assistant designed to help public sector teams summarize lengthy documents and generate clear, structured briefings for leadership or stakeholder communication.

This instructor-led, live training (available online or onsite) is intended for government professionals with limited or no prior experience using AI who routinely work with reports and wish to enhance the way they summarize, synthesize, and transform information into clear, meeting-ready formats.

By the end of this training, participants will be able to:

• Use ChatGPT to extract and summarize key insights from complex documents.
• Transform raw content into executive summaries, memos, and briefings.
• Refine summaries for clarity, tone, and purpose.
• Apply safe and effective prompting for government reporting workflows.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of ChatGPT in sample government scenarios.
• Guided exercises focused on summarization, briefing, and communication workflows.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

Microsoft 365 Copilot is an AI-driven assistant integrated into well-known Microsoft applications to improve content generation, automate routine activities, and deliver intelligent insights.

This instructor-led live training session (available online or onsite) targets public sector employees who have little to no prior experience with AI tools but want to leverage Microsoft 365 Copilot to enhance communication, streamline document management, and extract valuable insights from data and meetings more efficiently.

By the end of this training, participants will be able to:

• Utilize Copilot within Word, Excel, and Outlook to draft, analyze, and refine communications.
• Automate repetitive documentation and summarization tasks across Microsoft 365 applications.
• Derive insights from meeting notes, spreadsheets, and written reports.
• Adhere to responsible use guidelines for Copilot in a public sector environment.

Course Format

• Interactive lectures and group discussions.
• Practical experience with Microsoft 365 Copilot using sample government scenarios.
• Guided exercises focused on communication, reporting, and meeting productivity.

Customization Options for the Course

• To arrange customized training for this course tailored to your department's specific workflows or internal tools, please contact us.

This instructor-led, live training in Vietnam (online or onsite) is aimed at advanced-level government professionals and policy experts who wish to leverage DeepSeek for data-driven governance and policy innovation.

By the end of this training, participants will be able to:

• Utilize DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and improve data transparency.
• Apply AI-driven insights for public sector innovation.
• Enhance citizen engagement through AI-powered solutions.

This instructor-led live training in Vietnam (online or onsite) is designed for intermediate-level public sector professionals who want to use Gemini to generate high-quality content, support research efforts, and improve productivity through advanced AI interactions.

By the end of this training, participants will be able to:

• Craft more effective and tailored prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarize and compare complex information with precision.
• Use Gemini for brainstorming, planning, and organizing ideas efficiently.

Artificial Intelligence (AI) is reshaping how public sector entities operate, make decisions, and deliver services on a global scale.

This instructor-led live training, available either online or at your location, is designed for public sector leaders who have little to no prior experience with AI. The course helps participants grasp the fundamentals of AI, evaluate its strategic importance, and discover how to ethically and effectively integrate it into government organizations.

Upon completing this training, participants will be equipped to:

• Grasp the core concepts and terminology associated with artificial intelligence.
• Assess both the opportunities and potential risks of AI within public sector environments.
• Examine ethical and regulatory factors relevant to using AI in government settings.
• Form well-informed viewpoints to guide policy-making, procurement decisions, and strategic planning related to AI.

Course Format

• Interactive lectures and group discussions.
• Real-world case studies from the public sector.
• Guided group reflections and policy-focused exercises.

Customization Options

• To request a customized version of this course, please contact us to make arrangements.

Artificial Intelligence is swiftly emerging as the cornerstone of contemporary product management, fundamentally changing how we identify customer needs, define solutions, and make critical decisions. Much like electricity revolutionized industries, AI is reshaping the lifecycle of products—from creation and validation to evolution.

This instructor-led, live training session (available online or onsite) is designed for Product Owners, Scrum Masters, and Agile Coaches seeking to understand how AI can elevate product ownership and bolster decision-making capabilities.

Upon completion of this training, participants will be equipped to:

• Grasp the core concepts of Artificial Intelligence and distinguish between traditional AI and Generative AI (GenAI).
• Apply the seven key stances of a Product Owner (including the newly introduced Orchestrator stance) and leverage AI to enhance each role—such as the Visionary, Experimenter, or Customer Representative.
• Master the art of effective prompting and view AI tools as intelligent collaborators with specialized capabilities.
• Enhance customer insight by creating AI-assisted personas for hypothesis testing and discovery, while preserving genuine human interaction with customers.
• Articulate a clear product vision using structured frameworks like the 3x3 Framework, utilizing AI to shape and visualize compelling narratives.
• Accelerate prototyping and hypothesis testing through Generative AI tools, such as generating mock-ups or developing product concepts.
• Inform product decisions by using AI to analyze, prioritize, and evaluate features based on their value, feasibility, and impact on users.
• Automate or delegate routine daily tasks (such as emails, stakeholder management, and note-taking) via AI, freeing up time for strategic and creative work.
• Facilitate discussions on AI ethics, bias, and data security to ensure responsible and sustainable AI adoption.
• Identify and design high-value AI use cases tailored to specific product requirements and organizational contexts.
• Explore and experiment with approximately 20 distinct AI tools and models—ranging from productivity assistants and prototyping platforms to generative solutions for video, images, and coding.