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Course Outline

Introduction to ChatGPT in the Public Sector

  • Overview of ChatGPT and its operational mechanisms
  • Application of ChatGPT in government workflows
  • Understanding strengths, limitations, and responsible usage

Writing and Editing Official Communication

  • Drafting memos, emails, and reports with ChatGPT
  • Enhancing tone, clarity, and plain language usage
  • Adjusting content to suit different audiences and formats

Summarization and Information Extraction

  • Condensing lengthy policy or research documents
  • Identifying and extracting key points and action items
  • Structuring summaries for briefings and meetings

Prompt Design for Government Use

  • Mastering basic and advanced prompting techniques
  • Effectively utilizing examples and role instructions
  • Developing reusable prompt templates for recurring tasks

Translation and Multilingual Support

  • Translating internal and public-facing communications
  • Maintaining a professional tone across different languages
  • Utilizing ChatGPT to foster inclusive and accessible language

Productivity and Task Automation

  • Brainstorming and generating ideas for new initiatives
  • Creating content from structured data sources (e.g., tables)
  • Generating outlines for presentation decks or briefings

Compliance, Security, and Ethical Use

  • Addressing data privacy and information sharing risks
  • Adhering to internal AI and IT policies
  • Building public trust through responsible AI use

Summary and Next Steps

Requirements

  • Basic proficiency with digital tools commonly used in public sector environments
  • No previous experience with AI or ChatGPT is necessary
  • Familiarity with drafting, reviewing, or managing official communications is beneficial

Target Audience

  • Public service teams and administrative professionals
  • Policy analysts and government communications specialists
  • Employees aiming to enhance productivity through AI-driven tools
 7 Hours

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