Fundamentals of the Business Analyst (BA) Role Training Course

Business analysis is the process of investigating, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in the organizational change management process and in designing new business solutions. Business analysis aims to ensure that technological, process, or organizational solutions fulfill their business goals and requirements. It plays a crucial role in ensuring the effectiveness of projects and changes within an organization by guaranteeing that implemented solutions are accurate, feasible, and fully aligned with business needs.

This workshop is tailored for seasoned Business Analysts, Product Owners, and User Researchers aiming to master advanced methodologies that generate tangible business value. Through practical exercises and real-world tools, participants will learn to analyze complex datasets, streamline processes, effectively engage stakeholders, and convert strategic goals into actionable outcomes using OKRs. Upon completion, attendees will possess a robust toolkit designed to amplify their impact and deliver quantifiable results.

This course emphasizes the critical role of the business analyst in ensuring success on Agile initiatives. Participants will learn how to effectively collaborate with the Development Team, Product Owner, Scrum Master, and customers to streamline the development process. The curriculum includes a simulated project where attendees practice handling common real-world scenarios.

This instructor-led, live training in Vietnam (online or onsite) is designed for participants at beginner, intermediate, and advanced levels who wish to use generative AI tools to support their daily work as a business analyst, covering analysis, documentation, information structuring, and stakeholder communication.

Upon completion of this training, participants will be able to:

• Grasp the true capabilities and limitations of GenAI models (such as hallucinations and context window constraints).
• Effectively utilize AI as an advanced tool to enhance thinking and analytical processes.
• Learn techniques for generating precise requirement structures and technical documents using AI.
• Speed up conceptual work, ranging from hypothesis generation to drafting documentation.
• Critically assess the quality and factual accuracy of AI-generated content.
• Acquire knowledge regarding the secure and ethical handling of corporate data when using AI tools

Cost-effectiveness analysis (CEA) serves as a systematic approach for evaluating alternatives by analyzing the link between resources invested and results achieved.

This guided live training, available either online or at your facility, is designed for mid-level professionals seeking to utilize cost-effectiveness techniques to facilitate informed, rational, and evidence-driven decision-making across various industries.

Upon completing this course, participants will be equipped to:

• Formulate cost-effectiveness inquiries and set evaluation standards.
• Recognize, categorize, and measure necessary costs and outcomes for different situations.
• Utilize analytical frameworks to compare options using cost-effectiveness ratios.
• Evaluate uncertainty, confirm assumptions, and effectively communicate evaluation findings.

Course Format

• Guided presentations enhanced with real-world case studies.
• Hands-on exercises designed to strengthen analytical skills.
• Interactive problem-solving within a structured workshop setting.

Customization Options

• Tailored versions of this training can be provided upon request.

This instructor-led, live training in Vietnam (online or onsite) is aimed at beginner, intermediate, and advanced individuals who wish to integrate Strategic Agility and Quality Assurance, ensuring that quality becomes a catalyst for strategy rather than a hurdle, and that agility is grounded in repeatable, high-quality processes.

In modern business, organizations often face a "Trade-off Paradox": the faster they try to adapt to market changes, the more their quality standards tend to slip. Conversely, rigid quality processes often slow down innovation.

Strategic Agility addresses the problem of organizational "inertia"—the inability to react to environmental volatility. Quality Assurance addresses the risks of "process decay" during rapid scaling or pivoting.

By the end of this training, participants will be able to:

• Understand the concept of strategic agility.
• Connect strategy with operational activities.
• Identify areas requiring quality control.
• Apply basic quality assurance mechanisms

Summary:

A business or systems analyst resolves business challenges by designing information systems that execute the strategy defined by the organization. These IT solutions typically aim to achieve one of the following goals: implementing a new business process, improving the efficiency and productivity of existing processes, or reducing operating costs.

This course is designed for Business Analysts, including those who wish to prepare for an IIBA Certification (CCBA or CBAP). It aligns with the framework outlined in BABOK® Version 3.0.

Objectives:

• Identify the critical principles, activities, tasks, and techniques outlined in the BABOK® V3.0
• Understand the core knowledge areas, activities, tasks, deliverables, and their relationships:

Key Definitions:

BABOK® (Business Analysis Body of Knowledge) Standard for practice of business analysis and serving as a framework describing the tasks that must be performed.

CCBA® (Certified of Competency in Business Analysis) A certification offered through the International Institute of Business Analysis (IIBA) requiring passing a test based on the BABOK® only after application approval which is based on education and experience.

CBAP®(Certified Business Analysis Professional) A certification offered through the International Institute of Business Analysis (IIBA) requiring passing a test based on the BABOK® only after application approval which is based on education and experience.

This course demonstrates how to:

• Execute the core functions of a business analyst by leveraging a robust business analysis framework
• Carry out business needs assessments to extract stakeholder requirements
• Utilize business analysis techniques to pinpoint significant challenges and potential opportunities within your organization
• Develop efficient requirements and communication plans
• Analyze and define requirements in accordance with industry best practices
• Oversight solution assessment and validation

Achieve mastery in Business Analysis through practical training focused on requirements elicitation, process modeling, and stakeholder management. Designed for aspiring and junior analysts, this program equips you with essential BA competencies, Agile/SDLC frameworks, and real-world case studies to drive project success and deliver tangible business value. Advance your career with industry-aligned training.

Target Audience

CxOs, Operations Managers, Enterprise Architects, as well as Business and System Analysts and Designers.

Objectives

This introductory seminar offers a comprehensive look at digital business models, along with the frameworks and methodologies organizations are adopting to enhance business agility amidst the disruptions characteristic of the digital age.

Specifically, this session is designed to help you grasp the frameworks and reference architectures globally utilized to synchronize digital business models with IT system architectures, thereby adapting to a shifting competitive environment.

Audience for This Course:

This course is designed for managers seeking to understand BPMN diagrams, business consultants, business analysts, process engineers, system analysts, and any professionals involved in analyzing and planning business processes using standardized, unified modeling notation.

Course Objectives:

• Create high-quality process diagrams
• Model processes using BPMN notation
• Capture current-state (as-is) process information
• Implement optimized process flows tailored for labor-intensive operations
• Simplify complex process definitions by breaking them down into more manageable components

This course is designed for professionals tasked with creating process models using BPMN 2.0.

It emphasizes the practical application of all aspects of the BPMN 2.0 specification, alongside the implementation of common patterns.

The format consists of concise lectures followed by hands-on exercises: participants receive problem descriptions in English and must create appropriate diagrams to address each scenario. These diagrams are then reviewed and evaluated through group discussion and trainer feedback.

While the primary focus is on understanding BPMN diagrams, the course also introduces fundamental concepts regarding the execution of BPMN processes.

Insurance in the Digital Era provides a practical overview of how digital transformation is reshaping products, operations, and customer engagement within the insurance sector.

This instructor-led live training (available online or onsite) targets intermediate-level insurance professionals seeking to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize their insurance offerings and operational processes.

Upon completion of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and their impact on the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Format of the Course

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) serves as a fundamental discipline in software and systems development, concentrating on identifying, documenting, and managing stakeholder needs and constraints to guarantee project success.

This live, instructor-led training (available online or onsite) is designed for intermediate professionals aiming to deepen their practical understanding of Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

After completing this training, participants will be capable of:

• Grasping and applying the core concepts and terminology outlined in the IREB CPRE Foundation syllabus.
• Identifying and eliciting requirements using effective and contextually appropriate techniques.
• Modeling, documenting, and validating requirements for real-world projects.
• Managing requirement changes, traceability, and prioritization across the project lifecycle.
• Leveraging Requirements Engineering tools and best practices to improve communication and project outcomes.
• Being fully prepared to sit for and pass the IREB CPRE – Foundation Level certification exam.

Course Format

• Interactive lectures and discussions.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Customization Options

• Additional modules or industry-specific case studies can be included upon request.

This instructor-led, live training in Vietnam (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.