Customer Discovery for Product Teams Training Course

Business analysis is the process of investigating, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in the organizational change management process and in designing new business solutions. Business analysis aims to ensure that technological, process, or organizational solutions fulfill their business goals and requirements. It plays a crucial role in ensuring the effectiveness of projects and changes within an organization by guaranteeing that implemented solutions are accurate, feasible, and fully aligned with business needs.

This workshop is tailored for seasoned Business Analysts, Product Owners, and User Researchers aiming to master advanced methodologies that generate tangible business value. Through practical exercises and real-world tools, participants will learn to analyze complex datasets, streamline processes, effectively engage stakeholders, and convert strategic goals into actionable outcomes using OKRs. Upon completion, attendees will possess a robust toolkit designed to amplify their impact and deliver quantifiable results.

This instructor-led, live training in Vietnam (available online or onsite) is tailored for professionals at beginner, intermediate, or advanced levels who aim to leverage generative AI tools to support the daily responsibilities of a business analyst, encompassing analysis, documentation, information organization, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Be able to use AI as an advanced tool supporting thought and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to documentation drafting.
• Consciously evaluate the quality and substantive correctness of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools concerning corporate data.

This instructor-led course in Vietnam guides intermediate practitioners through the core components of cost-effectiveness analysis. It addresses the process of defining key questions, quantifying costs and outcomes, applying analytical frameworks, and evaluating uncertainty to foster rational, evidence-based decision-making across multiple sectors.

This live, instructor-led training in Vietnam, offered online or on-site, is tailored for intermediate-level managers and specialists aiming to comprehend the forces behind digital change in financial services and to apply these changes effectively within their organizations.

By the end of the session, participants will be able to:

• Describe the drivers of digital change in the banking and financial sectors.
• Recognize value creation in digital channels, lending, and SME banking.
• Comprehend how Agile and product thinking facilitate transformation.
• Analyze lessons from both successful and failed transformation efforts.

This course offers an expert overview of the newly enacted Accessibility Law, empowering developers with the practical skills needed to design, develop, and maintain fully accessible applications. Beginning with a contextual discussion on the law's significance and implications, the curriculum swiftly transitions into hands-on coding practices, tools, and testing techniques designed to ensure compliance and inclusivity for users with disabilities.

This instructor-led live training (available online or onsite) is designed for intermediate-level web developers and UX designers who aim to utilize LangChain to construct intuitive and user-friendly web applications.

By the conclusion of this training, participants will be able to:

• Understand the fundamental concepts of LangChain and its role in enhancing web user experience.
• Implement LangChain in web apps to create dynamic and responsive interfaces.
• Integrate APIs into web apps to improve interactivity and user engagement.
• Optimize user experience using LangChain’s advanced customization features.
• Analyze user behavior data to fine-tune web app performance and experience.

This instructor-led live training in Vietnam (online or onsite) targets individuals who intend to use Figma for designing the user interface of new or existing software applications and websites.

By the conclusion of this training, participants will be able to:

• Create modern UI designs within Figma.
• Produce a functional, clickable application prototype.
• Apply design best practices.
• Increase the speed at which design projects are completed.
• Collaborate with other designers and developers using Figma.

This instructor-led, live training in Vietnam (online or onsite) is designed for beginner to intermediate professionals eager to apply Human-Centered Design methodologies in product development, service design, and business innovation.

Upon completing this training, participants will be able to:

• Grasp and implement Human-Centered Design principles.
• Perform user research to uncover pain points and opportunities.
• Create user personas and journey maps.
• Iteratively ideate, prototype, and test solutions.
• Leverage design thinking frameworks in real-world projects.

A practical training in Vietnam designed to help insurance professionals leverage AI, data, and InsurTech trends to modernize operations and enhance customer engagement. Through workshops, case studies, and hands-on exercises, this course builds digital strategies for a rapidly evolving industry.

This live, instructor-led course in Vietnam delves into practical Requirements Engineering principles, elicitation strategies, and documentation methods. It offers comprehensive exam preparation to assist participants in mastering the IREB CPRE syllabus and achieving Foundation Level certification.

This instructor-led, live training in Vietnam (online or onsite) is tailored for intermediate-level UX/UI designers and front-end developers aiming to utilize Multimodal AI to design and implement interfaces that can interpret and handle various input formats.

By the end of this session, participants will be able to:

• Design multimodal interfaces that enhance user engagement.
• Integrate voice and visual recognition capabilities into web and mobile apps.
• Use multimodal data to build adaptive and responsive UIs.
• Grasp the ethical considerations surrounding user data collection and processing.

This instructor-led, live training in Vietnam (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.