Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course

This instructor-led, live training in Vietnam is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.

By the end of this training, participants will be able to:

• Build regulatory and compliance requirements into the product backlog from the start.
• Define the governance and documentation that are really needed.
• Work with risk, compliance and IT security as partners.
• Plan a regulated product change using Agile practices.

This instructor-led, live training (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

Upon completion of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs using practical standards (red flags, secondary sources).
• Establish accountability and escalation triggers.
• Develop team agreements and a 30-day adoption plan.

This instructor-led live training, originally based in Ottawa but adaptable to other locations, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led session, you will master the art of strategic delegation, setting precise expectations, and building deep trust within your team. Tailored for mid-level managers, this course explores common delegation barriers, practical handoff methodologies, accountability structures, and techniques for fostering enduring trust.

This instructor-led, live training in Vietnam (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

This instructor-led, live training in Vietnam (available online or onsite) is designed for business leaders aiming to drive Digital Transformation within their organizations.

Upon completion of this training, participants will be able to:

• Explain the core concepts of Digital Transformation
• Determine which areas of an organization are best suited for digitization efforts
• Formulate a digitization strategy that outlines necessary changes in processes, technology, and training.

This instructor-led live training in Vietnam (online or onsite) targets intermediate to advanced IT leaders, compliance officers, and digital transformation managers who wish to utilize a structured roadmap approach for implementing digital sovereignty initiatives.

By the end of this session, participants will be able to assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, and establish necessary governance frameworks.

This instructor-led live training in Vietnam (online or onsite) is designed for intermediate-level IT professionals and business managers who want to understand how IoT and edge computing can drive efficiency, real-time processing, and innovation across various industries.

By the conclusion of this training, participants will be able to:

• Comprehend the foundational concepts of IoT and edge computing and their role in digital transformation.
• Identify specific use cases for IoT and edge computing in manufacturing, logistics, and energy.
• Differentiate between edge and cloud computing architectures and deployment scenarios.
• Apply edge computing solutions for predictive maintenance and real-time decision-making.

This instructor-led live training in Vietnam (online or onsite) targets beginner to intermediate learners seeking to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

Upon completion of this training, participants will be equipped to:

• Comprehend the ICF Core Competencies and apply them effectively in coaching sessions.
• Utilize techniques for active listening, strategic questioning, and goal setting.
• Guide impactful and transformative coaching dialogues.
• Maintain strict adherence to the ICF Code of Ethics in all professional coaching interactions.
• Cultivate a unique coaching style that aligns with ICF principles.

This instructor-led, live training in Vietnam (online or onsite) is designed for organizational leaders who wish to learn how to drive change within their organizations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

This instructor-led, live training in Vietnam (online or onsite) is aimed at intermediate-level Product Owners, business analysts and process owners who wish to redesign processes around the customer rather than digitise them as they are.

By the end of this training, participants will be able to:

• Map an existing process from the customer's point of view.
• Identify unnecessary steps, documents, approvals and hand-offs.
• Design a simpler target process with business, IT, risk and compliance.
• Turn the redesign into a backlog and measure the results.

This instructor-led, live training in Vietnam (online or onsite) targets beginner-level digital technology professionals who wish to acquire comprehensive knowledge and practical tools for understanding and acting on responsible digital practices.

By the end of this training, participants will be able to:

This instructor-led, live training in Vietnam (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level addresses the difficulty of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, the success of a project rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the "web of influence"—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face "hidden blockers," sudden shifts in support, or communication breakdowns.

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyze their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships.