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Course Outline
Introduction
- Why difficult conversations are often avoided
- The cost of misalignment and unspoken tension
- Distinguishing conversation from confrontation
- The leadership mindset required for candour
- Understanding psychological safety
The Anatomy of a Difficult Conversation
- Common patterns in conversation breakdowns
- Emotional triggers and reactivity
- Power dynamics and role clarity
- The difference between intention and impact
Structuring the Conversation
- Clarifying the true objective
- Preparing the conversation framework
- Opening strongly and setting context
- Naming expectations clearly
- Moving from problem identification to agreement
Managing Emotion and Resistance
- Recognizing defensiveness
- Responding without escalating conflict
- Staying grounded under pressure
- De-escalation strategies
- Rebuilding trust when conversations derail
Accountability and Follow-Through
- Setting clear behavioral expectations
- Defining ownership and timelines
- Documenting agreements
- Following up without micromanaging
Practice Lab
- Role-play exercises
- Peer feedback
- Hot-seat Coaching debriefs
- Application to real workplace scenarios
Summary and Next Steps
- Common pitfalls to avoid
- Personal action plan development
- Embedding courageous conversations into daily leadership practice
Requirements
- A foundational understanding of basic leadership principles
- Experience in managing or leading teams
- Previous participation in team meetings or performance discussions
Audience
- Managers and team leads
- HR and People & Culture professionals
- Senior leaders and executives
- Project and program managers
- Anyone responsible for leading conversations that influence performance or direction
7 Hours
Testimonials (1)
Promoting the interaction between people.
