Stakeholder Management Training Course

Business analysis is the process of investigating, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in the organizational change management process and in designing new business solutions. Business analysis aims to ensure that technological, process, or organizational solutions fulfill their business goals and requirements. It plays a crucial role in ensuring the effectiveness of projects and changes within an organization by guaranteeing that implemented solutions are accurate, feasible, and fully aligned with business needs.

This workshop is tailored for seasoned Business Analysts, Product Owners, and User Researchers aiming to master advanced methodologies that generate tangible business value. Through practical exercises and real-world tools, participants will learn to analyze complex datasets, streamline processes, effectively engage stakeholders, and convert strategic goals into actionable outcomes using OKRs. Upon completion, attendees will possess a robust toolkit designed to amplify their impact and deliver quantifiable results.

This course emphasizes the critical role of the business analyst in ensuring success on Agile initiatives. Participants will learn how to effectively collaborate with the Development Team, Product Owner, Scrum Master, and customers to streamline the development process. The curriculum includes a simulated project where attendees practice handling common real-world scenarios.

This instructor-led, live training in Vietnam (online or onsite) is designed for participants at beginner, intermediate, and advanced levels who wish to use generative AI tools to support their daily work as a business analyst, covering analysis, documentation, information structuring, and stakeholder communication.

Upon completion of this training, participants will be able to:

• Grasp the true capabilities and limitations of GenAI models (such as hallucinations and context window constraints).
• Effectively utilize AI as an advanced tool to enhance thinking and analytical processes.
• Learn techniques for generating precise requirement structures and technical documents using AI.
• Speed up conceptual work, ranging from hypothesis generation to drafting documentation.
• Critically assess the quality and factual accuracy of AI-generated content.
• Acquire knowledge regarding the secure and ethical handling of corporate data when using AI tools

This instructor-led, live training (online or onsite) is designed for team leaders and middle managers who seek to adopt AI safely and effectively by addressing the human elements that drive success: trust, accountability, decision-making habits, and psychological safety.

Upon completion of this training, participants will be able to:

• Define clear boundaries for AI usage (stop rules).
• Verify AI outputs using practical standards (identifying red flags and secondary sources).
• Establish accountability measures and escalation triggers.
• Develop team agreements and a 30-day adoption plan.

Cost-effectiveness analysis (CEA) serves as a systematic approach for evaluating alternatives by analyzing the link between resources invested and results achieved.

This guided live training, available either online or at your facility, is designed for mid-level professionals seeking to utilize cost-effectiveness techniques to facilitate informed, rational, and evidence-driven decision-making across various industries.

Upon completing this course, participants will be equipped to:

• Formulate cost-effectiveness inquiries and set evaluation standards.
• Recognize, categorize, and measure necessary costs and outcomes for different situations.
• Utilize analytical frameworks to compare options using cost-effectiveness ratios.
• Evaluate uncertainty, confirm assumptions, and effectively communicate evaluation findings.

Course Format

• Guided presentations enhanced with real-world case studies.
• Hands-on exercises designed to strengthen analytical skills.
• Interactive problem-solving within a structured workshop setting.

Customization Options

• Tailored versions of this training can be provided upon request.

This instructor-led live training, originally based in Ottawa but adaptable to other locations, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will learn how to delegate strategically, establish clear expectations, and build trust within your team. Designed specifically for mid-level managers, this course addresses barriers to delegation, practical handoff techniques, accountability structures, and essential trust-building practices.

This instructor-led live training in Vietnam (online or onsite) targets beginner to intermediate learners seeking to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

Upon completion of this training, participants will be equipped to:

• Comprehend the ICF Core Competencies and apply them effectively in coaching sessions.
• Utilize techniques for active listening, strategic questioning, and goal setting.
• Guide impactful and transformative coaching dialogues.
• Maintain strict adherence to the ICF Code of Ethics in all professional coaching interactions.
• Cultivate a unique coaching style that aligns with ICF principles.

Insurance in the Digital Era provides a practical overview of how digital transformation is reshaping products, operations, and customer engagement within the insurance sector.

This instructor-led live training (available online or onsite) targets intermediate-level insurance professionals seeking to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize their insurance offerings and operational processes.

Upon completion of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and their impact on the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Format of the Course

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) serves as a fundamental discipline in software and systems development, concentrating on identifying, documenting, and managing stakeholder needs and constraints to guarantee project success.

This live, instructor-led training (available online or onsite) is designed for intermediate professionals aiming to deepen their practical understanding of Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

After completing this training, participants will be capable of:

• Grasping and applying the core concepts and terminology outlined in the IREB CPRE Foundation syllabus.
• Identifying and eliciting requirements using effective and contextually appropriate techniques.
• Modeling, documenting, and validating requirements for real-world projects.
• Managing requirement changes, traceability, and prioritization across the project lifecycle.
• Leveraging Requirements Engineering tools and best practices to improve communication and project outcomes.
• Being fully prepared to sit for and pass the IREB CPRE – Foundation Level certification exam.

Course Format

• Interactive lectures and discussions.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Customization Options

• Additional modules or industry-specific case studies can be included upon request.

Artificial Intelligence is reshaping how organizations make decisions, operate, and structure themselves. Yet, adopting AI introduces new leadership challenges: knowing when to leverage AI, integrating it effectively into workflows, maintaining team trust, and ensuring accountability and governance.

The course "Leading in the Age of Artificial Intelligence" was developed to help leaders integrate AI consciously, strategically, and with a human-centered approach. It blends practical AI tools with established models of leadership, motivation, and team management.
This is not a technology-focused course. Instead, it is a leadership course tailored for the AI era, emphasizing decision-making, people management, governance, and results—ensuring that AI enhances performance rather than becoming a source of fear, loss of control, or internal resistance.

By the end of this training, participants will be able to:

• Understand the impact of Artificial Intelligence on leadership decisions and team management.
• Leverage AI tools to support decision-making, planning, and communication.
• Apply classic leadership frameworks within AI-enabled work environments.
• Manage Human + AI teams with varying levels of maturity, autonomy, and digital literacy.
• Define objectives, indicators, and responsibilities in AI-driven contexts (OKR, KPI).
• Address ethics, risk, and governance concerning organizational use of Artificial Intelligence.
• Develop an action plan for the sustained, responsible, and effective adoption of AI within the organization.

Leadership involves guiding individuals and teams toward organizational objectives while cultivating trust, collaboration, and resilience. Successful leaders effectively balance decision-making capabilities, people management skills, and communication with their own personal well-being.

This live, instructor-led training (available online or onsite) targets beginner to intermediate-level leaders, managers, and professionals seeking to enhance their leadership competencies and apply them within organizational settings.

Upon completion of this course, participants will be able to:

• Establish leadership practices grounded in trust and autonomy.
• Grasp the fundamentals of people management and labor frameworks.
• Implement strategic decision-making in complex situations.
• Promote collaboration through a leadership lens.
• Utilize assertive communication during challenging conversations.
• Apply self-management techniques to support leader well-being.

Course Format

• Interactive lectures and discussions.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Customization Options

• For customized training on this course, please contact us to arrange details.

This instructor-led, live training in Vietnam (online or onsite) is designed for organizational leaders who wish to learn how to drive change within their organizations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

This instructor-led, live training in Vietnam (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.