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 Duration 16 hours

Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying types of waste (muda) in service environments

2. Lean for Managing Requirements and Projects (4 hours)

  • VOC (Voice of the Customer)
  • Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Project Thinking (framework and practical use)
  • Comparative overview: Lean vs. Agile vs. Six Sigma

3. Lean Kanban (4 hours)

  • Key components and fundamentals of the Kanban system
  • Board management strategies
  • Pull mechanisms and Work In Progress (WIP) limits
  • Flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Processes (4 hours)

  • VSM (Value Stream Mapping)
  • Detecting waste within banking processes
  • KAIKAKU (Radical Change)

5. Additional Lean Tools (2 hours)

  • GEMBA (The Real Place)
  • KAIZEN (Continuous Improvement)
  • Root cause analysis techniques: Ishikawa diagrams and the 5 Whys
  • POKA-YOKE (Error-Proofing)

Conclusion and Next Steps

Requirements

  • Foundational knowledge of basic project management concepts
  • Practical experience with process workflows in business or banking settings
  • Basic familiarity with Agile or Lean principles

Target Audience

  • Process managers and analysts
  • Project managers in the banking and financial services sectors
  • Professionals engaged in requirements gathering and process improvement initiatives

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Provisional Upcoming Courses (Require 5+ participants)

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