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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Origins and historical development
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Categorizing waste (muda) within service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer)
  • Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Project Thinking (structure and practical use)
  • Comparative analysis: Lean vs. Agile vs. Six Sigma

3. Lean Kanban Systems (4 hours)

  • Core components and fundamentals of the Kanban system
  • Effective board management strategies
  • Pull mechanisms and Work In Progress (WIP) limits
  • Flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Process Optimization (4 hours)

  • VSM (Value Stream Mapping)
  • Identifying waste specifically in banking processes
  • KAIKAKU (Radical Change)

5. Additional Lean Tools (2 hours)

  • GEMBA (The Real Place)
  • KAIZEN (Continuous Improvement)
  • Root cause analysis: Ishikawa diagrams and the 5 Whys
  • POKA-YOKE (Mistake Proofing)

Summary and Recommended Next Steps

Requirements

  • A foundational grasp of core project management concepts
  • Practical experience with process workflows in business or banking environments
  • Basic familiarity with Agile or Lean frameworks

Target Audience

  • Process managers and analysts
  • Project managers operating within banking and financial services
  • Professionals responsible for requirements definition and process enhancement

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Testimonials (4)

Provisional Upcoming Courses (Require 5+ participants)

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