Course Outline
Leadership vs. Management
- Analyzing the parallels and distinctions between Leadership and Management; defining the traits of an Exceptional Leader and an Exceptional Manager.
- (Implicit continuation of the previous point regarding management traits)
- Examination of various Management Styles.
- Understanding the Organisational Climate.
- Integrating Management Styles with the existing Organisational Climate.
Cultivating a High-Performing Team
- Defining the concept of a Team.
- Exploring the stages of Team Development.
- Investigating how a manager can influence each stage of Team Development.
Performance Oversight
- Establishing clear Objectives.
- Supervising Individual Performance.
- Utilizing Coaching to enhance Performance.
- The art of Delegation.
- Employing Feedback as a key tool for Performance Management.
Effective Implementation of Change
- Understanding the factors that determine whether Change succeeds or fails.
- Reviewing the 9 core principles of change.
- Recognizing the emotional responses triggered by change.
- Analyzing Resistance to change, including its potential benefits.
Achieving Optimal Negotiation Outcomes
- The role of Communication in Negotiation.
- The significance of delivering Effective Presentations.
- Reviewing various Negotiating Strategies.
- Evaluating and Comparing different Strategies.
- Techniques for Building Rapport.
- Mastering the 3-phase Negotiating Process.
Managing Conflict
- Identifying the root causes of conflict.
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Navigating the Phases of Conflict Handling:
- Analyzing and Understanding the Conflict.
- Comprehending both one's own and the other party's position.
- Strategies for Resolving the Conflict.
- Applying Kilmann’s Five Conflict-Handling Modes in practice.
- Techniques for Bridging the Gap between parties.
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.