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Course Outline

Leadership vs. Management

  • Analyzing the parallels and distinctions between Leadership and Management; defining the traits of an Exceptional Leader and an Exceptional Manager.
  • (Implicit continuation of the previous point regarding management traits)
  • Examination of various Management Styles.
  • Understanding the Organisational Climate.
  • Integrating Management Styles with the existing Organisational Climate.

Cultivating a High-Performing Team

  • Defining the concept of a Team.
  • Exploring the stages of Team Development.
  • Investigating how a manager can influence each stage of Team Development.

Performance Oversight

  • Establishing clear Objectives.
  • Supervising Individual Performance.
  • Utilizing Coaching to enhance Performance.
  • The art of Delegation.
  • Employing Feedback as a key tool for Performance Management.

Effective Implementation of Change

  • Understanding the factors that determine whether Change succeeds or fails.
  • Reviewing the 9 core principles of change.
  • Recognizing the emotional responses triggered by change.
  • Analyzing Resistance to change, including its potential benefits.

Achieving Optimal Negotiation Outcomes

  • The role of Communication in Negotiation.
  • The significance of delivering Effective Presentations.
  • Reviewing various Negotiating Strategies.
  • Evaluating and Comparing different Strategies.
  • Techniques for Building Rapport.
  • Mastering the 3-phase Negotiating Process.

Managing Conflict

  • Identifying the root causes of conflict.
  • Navigating the Phases of Conflict Handling:
    • Analyzing and Understanding the Conflict.
    • Comprehending both one's own and the other party's position.
    • Strategies for Resolving the Conflict.
  • Applying Kilmann’s Five Conflict-Handling Modes in practice.
  • Techniques for Bridging the Gap between parties.
 7 Hours

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