Course Outline

  • Preliminary exercises, getting to know the participants, discussing the rules, concluding a training contract
  • Models of personnel policy in terms of delegating tasks and motivating employees
  • Effective team communication
  • Team building stages
  • Task delegation rules
  • Competence acquisition pyramid
  • 14 principles of effective delegation
  • Resistance and errors in delegation
  • Maslow's pyramid of needs
  • McCregor's Theories X and Y
  • Types of motivation
  • Principles of economic motivation
  • Principles of motivation with intangible means
  • Psychological principles of motivation
  • Feedback and rating
  • The importance of language in motivating
  • Elements of coaching

Requirements

The course is general in nature and participation in it does not require specialist knowledge
  14 Hours
 

Number of participants


Starts

Ends


Dates are subject to availability and take place between 09:30 and 16:30.
Open Training Courses require 5+ participants.

Testimonials (1)

Related Courses

Strategic Development: Thinking, Planning, Management and Leadership

  35 Hours

Customer Care Strategy

  21 Hours

Related Categories