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Duration 7 hours
Course Outline
Understanding Sensitivity in the Workplace
- Defining the concepts of sensitivity and respect in professional contexts.
- The influence of words, tone, and body language.
- Developing awareness of cultural, personal, and social differences.
Identifying and Managing Unconscious Bias
- How biases develop and affect decision-making processes.
- Examples of microaggressions and inadvertent offense.
- Practical methods to minimize bias and promote fairness.
Empathy and Emotional Intelligence
- Comprehending the perspectives and emotions of others.
- Practicing active listening and compassionate communication.
- Utilizing empathy to bolster trust and collaboration.
Navigating Sensitive Situations
- Responding constructively to conflict or perceived offense.
- Maintaining professionalism under pressure.
- Transforming difficult conversations into learning opportunities.
Cultivating an Inclusive Culture
- Encouraging respect, openness, and collective responsibility.
- Promoting inclusive behaviors in everyday interactions.
- The role of leadership in modeling sensitivity.
Practical Application and Reflection
- Case-based exercises focused on sensitive workplace scenarios.
- Group reflections and sharing of insights.
- Creating a personal action plan to implement sensitivity principles.
Summary and Future Steps
- Reviewing key concepts and practical applications.
- Committing to ongoing awareness and respect.
- Establishing guidelines for sustaining long-term inclusivity in the workplace.
Requirements
- Prior experience working in team-based or client-facing environments.
- A willingness to engage in self-reflection and group discussions.
- No previous training in diversity or inclusion is necessary.
Target Audience
- Employees and team leaders dedicated to fostering respect and inclusion in the workplace.
- Managers looking to cultivate awareness and empathy within their teams.
- Organizations committed to building a culture of sensitivity and mutual understanding.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
