Đề cương khóa học
Introduction
• Digitising vs. redesigning: why copying paper processes onto a screen fails
Mapping the Current Process
• Process mapping from the customer's point of view
• Measuring time, steps and drop-off points
Finding Waste
• Unnecessary steps, documents and signatures
• Approvals and hand-offs between departments
• Separating real regulatory requirements from internal habits
Designing the Target Process
• Principles of a simple digital process
• Co-designing with business, IT, risk and compliance
• Working with BA and UX teams
From Design to Delivery
• Turning the new process into a backlog
• Releasing in steps instead of one big launch
• Measuring results: time, completion rate, digital share
Case Study
• Redesigning a bank's loan, credit card and insurance application from 30+ minutes to a 5-minute, single-signature flow
Practice
• Redesigning a process from the participants' own organisations
Summary and Next Steps
Yêu cầu
Prerequisites
• No prior knowledge of process modelling notations is required
• Experience working with business processes in any role
Audience
• Product Owners and product managers
• Business analysts and process owners
• Operations and back-office managers
• Teams digitising services in banks, insurers, utilities and public administration
Đánh giá (1)
Thân thiện, có nhiều thời gian nghỉ ngơi để suy ngẫm về những gì chúng tôi đã học được và là một người rất dễ thương.
Leanne - Welsh Revenue Authority
Khóa học - Agile Business Analysis
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