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Đề cương khóa học
Introduction to Process Thinking and Improvement Culture
- Understanding processes as value delivery systems.
- The cost of poor quality and hidden process waste.
- Introduction to continuous improvement philosophy and the Plan-Do-Check-Act cycle.
- Roles in process improvement: champion, process owner, and team member.
BPMN 2.0 Fundamentals for Process Mapping
- Core BPMN elements: events, activities, gateways, and flows.
- Pools, lanes, and message flows for cross-functional processes.
- Drawing the current-state (as-is) process map from real operations.
- Common BPMN modeling mistakes and how to avoid them.
Introduction to Six Sigma and the DMAIC Framework
- The Six Sigma mindset: reducing variation and eliminating defects.
- Overview of DMAIC: Define, Measure, Analyze, Improve, Control.
- Selecting the right project: criteria for scoping and prioritization.
- Building the project charter and setting measurable goals.
Define Phase: Framing the Problem and the Process
- Translating business pain points into defined problem statements.
- Voice of the Customer (VOC) and Voice of the Business (VOB) techniques.
- Creating SIPOC diagrams to bound the process scope.
- Setting SMART objectives for improvement initiatives.
Measure Phase: Gathering Data and Establishing Baselines
- Identifying key process metrics: cycle time, lead time, error rates, and throughput.
- Data collection planning: what to measure, how, and where.
- Baselining current performance with run charts and histograms.
- Measurement system analysis and ensuring data reliability.
Analyze Phase: Finding Root Causes
- Process analysis with value stream mapping and bottleneck identification.
- Root cause analysis tools: 5 Whys, fishbone diagrams, and Pareto analysis.
- Basic statistical concepts: mean, standard deviation, and process capability.
- Validating root causes with data and evidence.
Process Analysis and Future-State Design with BPMN
- Analyzing as-is maps for redundancies, handoffs, and decision bottlenecks.
- Modeling the future-state (to-be) process with streamlined flows.
- Using gateways and events to model exception handling and escalation.
- Aligning process redesign with improvement recommendations from DMAIC.
Improve Phase: Designing and Implementing Solutions
- Generating improvement ideas with structured brainstorming.
- Evaluating and prioritizing solutions using impact-effort matrices.
- Piloting changes: designing small-scale experiments and quick wins.
- Process change management: communicating, training, and rolling out improvements.
Control Phase: Sustaining the Gains
- Developing standard operating procedures (SOPs) from improved processes.
- Control plans: monitoring critical metrics and setting control limits.
- Creating visual management dashboards for ongoing tracking.
- Response plans for when metrics drift out of control.
Statistical Process Control and Advanced Monitoring
- Introduction to control charts: X-bar, R-chart, and p-chart.
- Interpreting control chart signals and special cause variation.
- Using Excel or simple tools to build and maintain control charts.
- Integrating statistical monitoring into daily management routines.
Process Automation and Technology Enablers
- Where BPMN models connect to workflow automation and digital tools.
- Low-code and no-code options for automating repetitive steps.
- Integrating Six Sigma projects with ERP and inventory systems.
- Building a business case for technology investment.
Building a Continuous Improvement Culture
- Embedding process review cycles into team rhythms.
- Training others and scaling process improvement across departments.
- Knowledge management: maintaining process repositories and lessons learned.
- Developing internal champions and sustaining momentum post-training.
Yêu cầu
- A basic understanding of business operations and daily workflows
- Familiarity with the organization's processes and departmental roles
- No prior technical or statistical background is required
Audience
- Process Department personnel and operations team members
- Team leaders and supervisors responsible for workflow optimization
- Professionals seeking practical tools to challenge the status quo and drive continuous improvement
21 Giờ
Đánh giá (3)
kiến thức của người hướng dẫn, được điều chỉnh phù hợp, bao gồm tất cả các chủ đề
eleni - EUAA
Khóa học - Forecasting with R
Dịch thuật bằng máy
Sự thay đổi cùng với việc tập luyện và trình diễn.
Ida Sjoberg - Swedish National Debt Office
Khóa học - Econometrics: Eviews and Risk Simulator
Dịch thuật bằng máy
Các ứng dụng thực tế sử dụng Statcan và CER làm ví dụ.
Matthew - Natural Resources Canada
Khóa học - Data Analytics With R
Dịch thuật bằng máy
