Soft Skills Training in Hanoi

This live, instructor-led program in Hanoi, offered online or on-site, is tailored for entry-level office managers seeking to enhance their proficiency in filing strategies and document control.

By the conclusion of this training, participants will be able to:

• Comprehend the foundational principles of efficient filing systems.
• Acquire techniques for managing both physical and electronic documents.
• Build skills in creating, maintaining, and archiving records.
• Apply best practices in documentation management to elevate organizational efficiency.

This instructor-led, live training in Hanoi (online or onsite) is designed for beginner-level professionals who want to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in upholding integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Hanoi (available online or onsite) is designed for participants across all levels, including staff members, team leaders, and HR professionals, who aim to understand workplace harassment, implement prevention strategies, and foster an inclusive and respectful organizational culture.

By the conclusion of this training, participants will be able to:

• Distinguish what qualifies as workplace harassment and recognize its different forms.
• Identify specific behaviors that support a respectful professional environment.
• Handle harassment incidents with effectiveness and confidence.
• Navigate the legal requirements and internal organizational policies related to harassment prevention.
• Champion a positive, inclusive, and respectful workplace culture.

This instructor-led live training in Hanoi (available online or onsite) is designed for beginner-to-intermediate level hospitality staff aiming to enhance their skills to deliver exceptional service.

Upon completion of this course, participants will be able to:

• Acquire knowledge and skills in formal etiquette, with a focus on hosting, dining protocols, and service standards.
• Comprehend serving protocols and the underlying principles, empowering staff to implement these guidelines proficiently.
• Elevate customer service quality by strengthening communication and interpersonal skills for improved guest interactions.
• Recognize diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service for all guests.
• Manage unexpected situations and guest requests professionally and efficiently.

In this instructor-led live training in Hanoi, participants will learn how to prepare and deliver a persuasive PowerPoint presentation. From technical preparation to skillful delivery, each essential point is covered in this interactive workshop.

By the end of this training, participants will be able to:

• Apply the right mindset for delivering a powerful and convincing presentation.
• Practice effective communication techniques to enhance a presentation.
• Prepare PowerPoint slides that complement and strengthen a presentation.
• Create a connection with the audience that facilitates trust and enables the sale of an idea, proposal, product or service.

This instructor-led, live training in Hanoi (online or onsite) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Hanoi (online or onsite) is aimed at beginner-level to intermediate-level subject-matter experts (SMEs) who wish to transition into instructor roles and improve their ability to train others effectively.

By the end of this training, participants will be able to:

• Understand how adult learning occurs and apply appropriate instructional methods.
• Organize training sessions effectively using structured planning techniques.
• Enhance communication skills for better knowledge transfer.
• Engage multi-generational audiences with customized training approaches.
• Develop workshops with clear objectives, dynamic content, and interactive teaching methods.
• Handle challenging training situations and difficult learners with confidence.
• Prepare, practice, and deliver impactful training sessions.

This instructor-led, live training in Hanoi (online or onsite) is designed for beginner to intermediate-level professionals and managers seeking to enhance their critical thinking, decision-making, and problem-solving capabilities in personal and professional contexts.

Upon completion of this training, participants will be able to:

• Detect biases and logical fallacies in reasoning.
• Utilize critical thinking techniques in real-world situations.
• Refine decision-making processes via structured analysis.
• Enhance problem-solving approaches for complex challenges.

This instructor-led, live training in Hanoi (online or onsite) is designed for team leaders and members who wish to utilize Prism Brain Mapping to uncover the strengths, needs, and motivators of their colleagues and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Foster deeper mutual understanding among team members by enhancing their knowledge of behavioral preferences, communication styles, strengths, needs, and work motivators.
• Identify team strengths and learn how to leverage them to improve efficiency in goal achievement.
• Resolve collaboration challenges, enabling the team to function more effectively.
• Boost job satisfaction for team members by analyzing how each individual can better utilize their strengths and potential while minimizing workplace stress factors.
• Improve diversity management within the team and achieve better task-person alignment by discovering team members' strengths, preferences, and motivators through discussions of individual employee reports.
• Gain a clearer understanding of a leader's management style by exploring their leadership profile and its impact on the team.

This instructor-led, live workshop in Hanoi (available online or onsite) is tailored for business professionals who wish to integrate mindfulness into their work environment to enhance productivity, leadership, and well-being.

By the end of this training, participants will be able to:

• Understand the science and principles behind mindfulness.
• Develop self-awareness to enhance decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence.
• Manage workplace stress, uncertainty, and high-pressure situations.
• Foster a positive and collaborative work culture.
• Apply mindfulness techniques to enhance creativity and problem-solving.

This instructor-led live training in Hanoi (online or onsite) is designed for beginner-level HR professionals and team leaders who seek to develop effective reskilling and upskilling strategies to ready their workforce for the evolving demands of the technology sector.

By the end of this training, participants will be able to:

• Learn the tools and strategies to identify skills gaps and design impactful reskilling and upskilling initiatives.
• Foster a culture of continuous learning to adapt to the rapid changes in the technology sector.
• Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.

This instructor-led, live training in Hanoi (online or onsite) is designed for intermediate to advanced-level commercial management professionals who want to strengthen their interpersonal and decision-making abilities for better business outcomes.

By the end of this training, participants will be able to:

• Improve customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Enhance negotiation, innovation, and change management skills.

This instructor-led, live training in Hanoi (online or onsite) is designed for beginner to intermediate-level trainers, team leaders, and HR professionals who aim to enhance their training delivery, engage learners more effectively, and maximize knowledge retention.

Upon completion of this training, participants will be able to:

• Comprehend the role and responsibilities of an effective trainer.
• Apply adult learning principles to improve knowledge retention.
• Leverage diverse learning styles to engage varied audiences.
• Develop structured training programs with clear objectives.
• Enhance verbal and non-verbal communication to foster better engagement.
• Utilize interactive teaching strategies and classroom management techniques.
• Provide constructive feedback and evaluate the effectiveness of training.

This instructor-led, live training (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

Upon completion of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs using practical standards (red flags, secondary sources).
• Establish accountability and escalation triggers.
• Develop team agreements and a 30-day adoption plan.

This course provides a thorough and practical introduction to burnout, a critical challenge facing modern workplaces. Participants will examine the distinctions between stress and burnout, identify personal and professional risk factors, and learn to recognize early indicators of exhaustion in themselves and others.

Through guided reflection, self-assessment tools, and group discussions, this program fosters awareness, resilience, and personalized coping strategies. It also emphasizes the importance of organizational and leadership roles in cultivating a supportive environment that prevents burnout and enhances psychological well-being.

The session integrates theoretical knowledge, self-diagnosis methods, and practical exercises to ensure each participant departs with a clear action plan for sustaining balance and energy in their professional life.

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It emphasizes treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience​.

Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to a changing environment. It requires understanding why the change is necessary, identifying areas requiring modification, clearly defining objectives and benefits that the change should bring. Change management is a dynamic process requiring flexibility, openness to feedback, and willingness to adjust strategies depending on people's responses and changing conditions. It is also crucial to understand that changes are not always easy, making it important to create a plan accounting for both organizational goals and individual needs during the change process.

A one-day experiential workshop designed for entry and mid-level managers, aimed at uncovering instinctive reactions to change. Through simulations where the rules shift just as competence and comfort are established, participants identify their personal change reaction archetype, practice making decisions under pressure with incomplete information, and translate these insights into a concrete personal plan featuring a committed first step within 72 hours.

General outcomes

1. Gaining awareness of one's reflexive responses to imposed change and the associated hidden costs
2. Establishing a shared language for the four reaction archetypes (Ostrich, Camel, Elephant, and Racehorse) that can be immediately applied within the team post-workshop
3. Enhancing the capacity to make decisions under pressure when faced with incomplete or contradictory information
4. Developing the ability to tailor communication of a specific change to different reaction profiles
5. Making a public personal commitment supported by an accountability partner and a 72-hour deadline

Critical Thinking in the Workplace is a hands-on, interactive program designed to enable professionals to scrutinize information with greater precision, question underlying assumptions, pinpoint the true root causes of issues, and make more informed decisions.

Attendees acquire a structured framework for critical thinking that is directly applicable to daily professional challenges, ranging from dissecting complex issues and assessing evidence to devising alternative solutions and arriving at well-founded conclusions.

The program integrates analytical skills, problem-solving strategies, creative ideation, and decision-making processes. Throughout the sessions, participants engage in practical exercises, discussions, and case studies tailored to their specific roles and industries. Whenever feasible, the training incorporates the client's unique business challenges and authentic workplace scenarios to ensure relevance and impact.

This instructor-led live training in Hanoi (available online or onsite) is designed for teams seeking to assess, manage, and evaluate both individual and collective emotional intelligence.

By the end of this training, participants will be able to:

• Measure individual EQ to optimize interactions with colleagues.
• Interpret others' emotions and behavioral styles to strengthen team relationships.
• Leverage emotional intelligence to foster a positive, productive work environment.
• Apply emotional intelligence strategies to effectively navigate change and resolve conflict.

"High-Impact Communication Skills," is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in Hanoi (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicate clearly and consistently,
• adapt their communication style to the recipient,
• handle difficult conversations,
• build authority through effective communication,
• effectively convey complex information.

Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.

Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.

Developed by Kaoru Ishikawa, the Ishikawa Diagram—also referred to as the fishbone or cause-and-effect diagram—is a tool used to visually represent the potential causes of a specific event or issue. It aids in analyzing factors that may contribute to a particular problem. Resembling the skeleton of a fish, the diagram provides a systematic method for identifying and organizing the root causes of an issue. It is especially valuable in product development and quality management, where pinpointing root causes is essential. The Ishikawa Diagram facilitates team brainstorming and the categorization of causes, such as methods, machinery, materials, manpower, and environment, to identify the root of quality or performance challenges.

Cultural differences can significantly impact team performance. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive approaches. This can lead to varied interpretations of messages. Gestures, tone of voice, and vocabulary can carry different meanings across cultures. What is acceptable in one culture might be offensive in another. Different cultures have varying attitudes toward workplace hierarchy. Some may be more hierarchical, where decisions are made by individuals at higher levels of the organizational structure. Cultures differ in their approach to working hours and punctuality. Some value punctuality highly, while others may be more flexible. Approaches to conflict also vary across cultures. Some tend to avoid confrontation, whereas others prefer addressing conflicts openly. In some cultures, decisions are made through team consultation and discussion, while in others, they are made by a single leader. Different cultures hold diverse perceptions and attitudes toward diversity. It is essential to build awareness and respect for cultural differences in the workplace. Effective teamwork requires understanding and respecting these cultural differences. Fostering an atmosphere of open communication, mutual respect, and flexibility in accepting diversity helps manage cultural differences and create a productive work environment. This also opens doors to leveraging diversity through varied perspectives and ideas.

This instructor-led, live training in Hanoi (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

This instructor-led live training in Hanoi (online or onsite) is designed for managers and executives who want to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

This interactive workshop is tailored for managers and team leaders seeking to deepen their understanding of how individuals react to change and how to confidently guide teams through uncertain times. By engaging in interactive simulations, hands-on activities, and structured reflection, participants examine the behavioral patterns that shape collaboration, decision-making processes, and resistance to change. The session equips attendees with actionable strategies to adjust leadership styles, enhance communication, make superior decisions under pressure, and foster authentic commitment during organizational transformations.

Stakeholder engagement and management refers to the process of actively engaging, building positive relationships with, and effectively managing individuals or groups who have an interest in or are affected by a project, initiative, or organization. Stakeholders are individuals, groups, or organizations that can influence a project or be impacted by it. These may include employees, customers, suppliers, local communities, company owners, regulators, or other groups with an interest in or influence over the project or business activities. Stakeholder management encompasses identifying stakeholders, understanding their needs, expectations, and impact on the project or organization, as well as building and maintaining effective relationships.

This instructor-led, live training (online or onsite) is aimed at professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being in the workplace.

By the end of this training, participants will be able to:

• Identify personal and workplace stressors.
• Distinguish between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Develop resilience through empowerment exercises.

This instructor-led, live training in Hanoi (online or onsite) is designed for team leaders and members who wish to enhance their communication, collaboration, and interpersonal skills. By engaging in a series of practical activities, teams can improve these competencies, leading to more productive outcomes and a happier work life.

By the end of this training, participants will be able to:

• Identify and address common issues in how they communicate and respond to others at work.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

This practical training is designed to help participants better understand how they manage their time and workload, and to improve their overall productivity in daily work.

The course is built around the idea that time is a limited resource and focuses on shifting from a reactive way of working to a more structured approach based on planning and prioritisation.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and capacitate managers. They are hosted by expert facilitators and coaches, conveniently delivered online within the normal flow of work...

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people.

LEADERSHIP
Management is about tasks and processes. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This one-on-one live online training Hanoi is aimed at everyone who wishes to gain more structure and productivity in their job.

By the end of this training, participants will be able to:

• Achieve greater fulfillment in life.
• Take control of their time.
• Regain their focus.
• Plan their weeks effectively.
• Learn strategies for managing stress.