Soft Skills Training in Hai Phong

This instructor-led, live training in Hai Phong (online or onsite) is designed for beginner-level office managers seeking to acquire knowledge and skills in filing techniques and documentation management.

Upon completion of this training, participants will be able to:

• Grasp the principles of effective filing systems.
• Master techniques for managing and controlling both physical and electronic documents.
• Develop proficiency in creating, maintaining, and archiving records.
• Apply documentation management best practices to enhance organizational efficiency.

This instructor-led, live training in Hai Phong (online or onsite) is designed for beginner-level professionals who want to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in upholding integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Hai Phong (available online or onsite) is designed for participants across all levels, including staff members, team leaders, and HR professionals, who aim to understand workplace harassment, implement prevention strategies, and foster an inclusive and respectful organizational culture.

By the conclusion of this training, participants will be able to:

• Distinguish what qualifies as workplace harassment and recognize its different forms.
• Identify specific behaviors that support a respectful professional environment.
• Handle harassment incidents with effectiveness and confidence.
• Navigate the legal requirements and internal organizational policies related to harassment prevention.
• Champion a positive, inclusive, and respectful workplace culture.

This instructor-led live training in Hai Phong (available online or onsite) is designed for beginner-to-intermediate level hospitality staff aiming to enhance their skills to deliver exceptional service.

Upon completion of this course, participants will be able to:

• Acquire knowledge and skills in formal etiquette, with a focus on hosting, dining protocols, and service standards.
• Comprehend serving protocols and the underlying principles, empowering staff to implement these guidelines proficiently.
• Elevate customer service quality by strengthening communication and interpersonal skills for improved guest interactions.
• Recognize diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service for all guests.
• Manage unexpected situations and guest requests professionally and efficiently.

In this instructor-led live training in Hai Phong, participants will learn how to prepare and deliver a persuasive PowerPoint presentation. From technical preparation to skillful delivery, each essential point is covered in this interactive workshop.

By the end of this training, participants will be able to:

• Apply the right mindset for delivering a powerful and convincing presentation.
• Practice effective communication techniques to enhance a presentation.
• Prepare PowerPoint slides that complement and strengthen a presentation.
• Create a connection with the audience that facilitates trust and enables the sale of an idea, proposal, product or service.

This instructor-led, live training in Hai Phong (online or onsite) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Hai Phong (online or onsite) is aimed at beginner-level to intermediate-level subject-matter experts (SMEs) who wish to transition into instructor roles and improve their ability to train others effectively.

By the end of this training, participants will be able to:

• Understand how adult learning occurs and apply appropriate instructional methods.
• Organize training sessions effectively using structured planning techniques.
• Enhance communication skills for better knowledge transfer.
• Engage multi-generational audiences with customized training approaches.
• Develop workshops with clear objectives, dynamic content, and interactive teaching methods.
• Handle challenging training situations and difficult learners with confidence.
• Prepare, practice, and deliver impactful training sessions.

This instructor-led, live training in Hai Phong (online or onsite) is designed for beginner to intermediate-level professionals and managers seeking to enhance their critical thinking, decision-making, and problem-solving capabilities in personal and professional contexts.

Upon completion of this training, participants will be able to:

• Detect biases and logical fallacies in reasoning.
• Utilize critical thinking techniques in real-world situations.
• Refine decision-making processes via structured analysis.
• Enhance problem-solving approaches for complex challenges.

This instructor-led, live training in Hai Phong (online or onsite) is designed for team leaders and members who wish to utilize Prism Brain Mapping to uncover the strengths, needs, and motivators of their colleagues and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Foster deeper mutual understanding among team members by enhancing their knowledge of behavioral preferences, communication styles, strengths, needs, and work motivators.
• Identify team strengths and learn how to leverage them to improve efficiency in goal achievement.
• Resolve collaboration challenges, enabling the team to function more effectively.
• Boost job satisfaction for team members by analyzing how each individual can better utilize their strengths and potential while minimizing workplace stress factors.
• Improve diversity management within the team and achieve better task-person alignment by discovering team members' strengths, preferences, and motivators through discussions of individual employee reports.
• Gain a clearer understanding of a leader's management style by exploring their leadership profile and its impact on the team.

This instructor-led, live workshop in Hai Phong (available online or onsite) is tailored for business professionals who wish to integrate mindfulness into their work environment to enhance productivity, leadership, and well-being.

By the end of this training, participants will be able to:

• Understand the science and principles behind mindfulness.
• Develop self-awareness to enhance decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence.
• Manage workplace stress, uncertainty, and high-pressure situations.
• Foster a positive and collaborative work culture.
• Apply mindfulness techniques to enhance creativity and problem-solving.

This instructor-led live training in Hai Phong (online or onsite) is designed for beginner-level HR professionals and team leaders who seek to develop effective reskilling and upskilling strategies to ready their workforce for the evolving demands of the technology sector.

By the end of this training, participants will be able to:

• Learn the tools and strategies to identify skills gaps and design impactful reskilling and upskilling initiatives.
• Foster a culture of continuous learning to adapt to the rapid changes in the technology sector.
• Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.

This instructor-led, live training in Hai Phong (online or onsite) is designed for intermediate to advanced-level commercial management professionals who want to strengthen their interpersonal and decision-making abilities for better business outcomes.

By the end of this training, participants will be able to:

• Improve customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Enhance negotiation, innovation, and change management skills.

Stress Management & Resilience is a practical program focused on evidence-based techniques and reflective practices that help participants manage personal stressors, improve adaptability, and increase openness to change and feedback.

This instructor-led, live training (online or onsite) is aimed at beginner-level participants who wish to learn hands-on tools for managing stress, practice reflective activities, and strengthen resilience to better perform at work and support colleagues.

Upon finishing this program, participants will be able to:

• Apply simple, evidence-based techniques to reduce acute stress and improve day-to-day wellbeing.
• Use practical strategies to manage personal issues (health, finances, or other concerns) that affect work performance.
• Practice reflective activities and experiential exercises that increase openness to change and feedback.
• Create a personalised resilience action plan with concrete next steps and coping techniques.

Format of the Course

• Short interactive sessions combining theory and practice.
• Experiential activities, guided reflections, and brief role plays.
• Action planning and short take-home practices between sessions.

Course Customization Options

• Content can be adapted for different team cultures, stress triggers, or organizational contexts.

This instructor-led, live training in Hai Phong (online or onsite) is designed for beginner to intermediate-level trainers, team leaders, and HR professionals who aim to enhance their training delivery, engage learners more effectively, and maximize knowledge retention.

Upon completion of this training, participants will be able to:

• Comprehend the role and responsibilities of an effective trainer.
• Apply adult learning principles to improve knowledge retention.
• Leverage diverse learning styles to engage varied audiences.
• Develop structured training programs with clear objectives.
• Enhance verbal and non-verbal communication to foster better engagement.
• Utilize interactive teaching strategies and classroom management techniques.
• Provide constructive feedback and evaluate the effectiveness of training.

This highly interactive course combines individual and group discussions with practical skills training, empowering participants to exchange ideas and elevate their proficiency levels.

Audience

Anyone seeking to improve their assertiveness skills.

Aim

The goal of this course is to boost self-assurance and enhance the participant’s capacity to communicate with confidence and clarity towards colleagues and customers.

Objectives

Upon completing the programme, participants will:

• Identify and overcome obstacles that hinder assertive behavior.
• Recognize behavioral patterns in themselves and others, and learn effective strategies to manage them.
• Engage in effective communication with diverse individuals to achieve mutually beneficial outcomes whenever possible.
• Navigate and manage challenging situations adeptly.

Goal

The training aims to review and enhance the competencies required to achieve business objectives, both in individual performance and teamwork. Participants will acquire key skills such as:

• Developing an effective communication style with others
• Practically analyzing communication barriers and learning active techniques to prevent them
• Building supportive interpersonal relationships
• Fostering effective teamwork
• Gaining awareness of mutual influence between team members and teams as units
• Mastering various conflict management techniques
• Modifying attitudes and behaviors to model constructive actions (e.g., adopting an assertive posture)

Methodology

The training is designed as an interactive experience where participants are actively engaged for over 80% of the time. Each session follows a consistent dynamic: starting with exercises to build awareness, followed by a mini-lecture on relevant techniques (knowledge), and concluding with practice of new tactics and skills. After each session, participants receive supplementary materials related to the topics discussed.

Practical materials are reinforced through mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the exercises experienced in the training room.

Course Objective:

This training is designed for individuals aiming to handle conflict situations effectively and efficiently. It targets those who wish to enhance their ability to leverage conflicts within team dynamics, develop skills in applying specific management strategies, methods, and techniques.

Key Benefits:

Participants will learn to utilize various methods and techniques for resolving disputes, practice effective communication during conflicts, and master the skill of analyzing the needs of conflicting parties while clearly defining problems. The course also covers stress management skills and the application of emotional control and assertiveness techniques in conflict resolution.

Skills Acquired:

• Effective communication during conflict situations
• Identification of conflict sources
• Analysis of party needs and problem formulation
• Application of methods and techniques to resolve conflicts
• Adherence to assertiveness principles and emotional management in resolution processes
• Application of assertive resistance to manipulation
• Appropriate behavioral responses during conflicts
• Implementation of stress management and emotional control strategies

Training Methodology:

The course combines lectures, simulations, case studies, role-playing exercises, and personalized feedback for participants.

Purpose of the Course:

This program is designed for team leaders, managers initiating their careers, and high-potential employees selected for development. It serves as a foundational step toward cultivating individual leadership capabilities and enhancing human resource management skills.

Key Benefits:

Participants will enhance team management efficiency, improve decision-making related to managerial duties, and learn to select appropriate leadership styles for various team contexts. The course supports business growth by strengthening conflict resolution abilities and acquiring essential time management skills.

Training Methodology:

The curriculum combines short thematic lectures with individual exercises, simulations, case studies, and role-playing activities.

Achieve the confidence needed to deliver impactful presentations in any setting. This course explores fundamental principles of audience engagement, vocal technique, and conquering stage anxiety through practical, real-world application. Participants will learn to craft powerful openings, develop persuasive content, master slide design, and conclude with authority. Designed for conference speakers and team leaders, it provides strategies for managing nerves, interpreting audience dynamics, maintaining energy levels, and implementing post-presentation follow-up frameworks. Ultimately, it fosters enduring professional communication skills.

Beyond the basics, mastering PowerPoint demonstrates how to craft polished and scalable presentations that truly capture attention. The course covers slide and handout master customization, template creation, SmartArt for visual process mapping, and in-depth Excel integration for creating live-linked data dashboards and charts. Professionals will gain advanced workflows using add-ins such as Office Timeline and Poll Everywhere, enabling them to accelerate the production of complex decks, streamline review processes, and deliver high-impact business presentations.

This course empowers PowerPoint professionals to create polished presentations by mastering advanced slide design techniques that turn basic content into compelling visual narratives. Participants explore the fundamental principles of slide composition, learn to create charts and infographics, and develop image editing skills. The curriculum builds practical expertise in visually organizing elements, highlighting key information, and customizing the workspace. Attendees leave with actionable strategies for designing clean, impactful slides and delivering confident presentations using structured public speaking methods.

Objective:

Enhance the skills needed to create engaging and attractive presentations using PowerPoint and other available tools.

Target Audience:

Sales professionals, consultants, research and academic staff, managers, educators, corporate employees, SMEs, and public institution representatives who frequently need to address groups of people and capture their interest effectively.

This instructor-led, live training (online or onsite) is designed for team leaders and middle managers who seek to adopt AI safely and effectively by addressing the human elements that drive success: trust, accountability, decision-making habits, and psychological safety.

Upon completion of this training, participants will be able to:

• Define clear boundaries for AI usage (stop rules).
• Verify AI outputs using practical standards (identifying red flags and secondary sources).
• Establish accountability measures and escalation triggers.
• Develop team agreements and a 30-day adoption plan.

This course provides a thorough and practical introduction to burnout, a critical challenge facing modern workplaces. Participants will examine the distinctions between stress and burnout, identify personal and professional risk factors, and learn to recognize early indicators of exhaustion in themselves and others.

Through guided reflection, self-assessment tools, and group discussions, this program fosters awareness, resilience, and personalized coping strategies. It also emphasizes the importance of organizational and leadership roles in cultivating a supportive environment that prevents burnout and enhances psychological well-being.

The session integrates theoretical knowledge, self-diagnosis methods, and practical exercises to ensure each participant departs with a clear action plan for sustaining balance and energy in their professional life.

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It emphasizes treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience​.

Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to a changing environment. It requires understanding why the change is necessary, identifying areas requiring modification, clearly defining objectives and benefits that the change should bring. Change management is a dynamic process requiring flexibility, openness to feedback, and willingness to adjust strategies depending on people's responses and changing conditions. It is also crucial to understand that changes are not always easy, making it important to create a plan accounting for both organizational goals and individual needs during the change process.

Learning Outcomes:

• Recognize the importance of managing personal behavior to effectively influence others.
• Evaluate the strengths and limitations of various communication channels.
• Effectively manage relationships with both internal and external customers and stakeholders.

Course Format

This course utilizes a highly interactive approach combining:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises and activities
• Analytical case studies

Audience

This course is designed for staff who must have a comprehensive understanding of the dynamics involved in Communicating and Influencing, specifically regarding:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Course Format

The training will deliver a highly interactive experience through a blend of:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises and Case Studies

By the end of the course, participants will be able to:

• Recognize the importance of managing their own behavior as a prerequisite for influencing others
• Evaluate the strengths and weaknesses of various communication channels
• Effectively manage relationships with internal and external customers and stakeholders
• Demonstrate strategies for handling challenging situations that may arise in the workplace

This instructor-led live training in Hai Phong (available online or onsite) is designed for teams seeking to assess, manage, and evaluate both individual and collective emotional intelligence.

By the end of this training, participants will be able to:

• Measure individual EQ to optimize interactions with colleagues.
• Interpret others' emotions and behavioral styles to strengthen team relationships.
• Leverage emotional intelligence to foster a positive, productive work environment.
• Apply emotional intelligence strategies to effectively navigate change and resolve conflict.

"High-Impact Communication Skills," is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in Hai Phong (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicate clearly and consistently,
• adapt their communication style to the recipient,
• handle difficult conversations,
• build authority through effective communication,
• effectively convey complex information.

Target Audience

• Personnel who require a comprehensive understanding of the dynamics surrounding influence and conflict avoidance, specifically regarding: 
  • Interactions with colleagues
  • Relationships with management
  • Engagements with internal and external clients and stakeholders

Course Objectives

Upon completion of this course, participants will be able to:

• Recognize the importance of self-regulation as a prerequisite for influencing others’ behavior
• Evaluate the advantages and limitations of different communication channels
• Effectively manage relationships with both internal and external clients and stakeholders

Delivery Format

The course employs a highly interactive approach, combining: 

• Guided discussions
• Slide-based presentations
• Practical exercises 
• Real-world case studies

Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.

Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, was developed by Kaoru Ishikawa. This tool is used to visually represent potential causes of a specific event or problem, facilitating the analysis of factors contributing to an issue. Resembling the skeleton of a fish, it helps teams systematically identify and organize causes, making it particularly valuable in product development and quality management where pinpointing root causes is essential. The diagram aids in brainstorming and categorizing causes—such as methods, machinery, materials, manpower, and environment—to determine the root cause of quality or performance issues.

Cultural differences can significantly impact team performance. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive approaches. This can lead to varied interpretations of messages. Gestures, tone of voice, and vocabulary can carry different meanings across cultures. What is acceptable in one culture might be offensive in another. Different cultures have varying attitudes toward workplace hierarchy. Some may be more hierarchical, where decisions are made by individuals at higher levels of the organizational structure. Cultures differ in their approach to working hours and punctuality. Some value punctuality highly, while others may be more flexible. Approaches to conflict also vary across cultures. Some tend to avoid confrontation, whereas others prefer addressing conflicts openly. In some cultures, decisions are made through team consultation and discussion, while in others, they are made by a single leader. Different cultures hold diverse perceptions and attitudes toward diversity. It is essential to build awareness and respect for cultural differences in the workplace. Effective teamwork requires understanding and respecting these cultural differences. Fostering an atmosphere of open communication, mutual respect, and flexibility in accepting diversity helps manage cultural differences and create a productive work environment. This also opens doors to leveraging diversity through varied perspectives and ideas.

Target Audience

Managers and Team Leaders who need to have a comprehensive understanding of the issues surrounding the management and development of their staff (including direct and indirect reports)

Course Format

The course will combine:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Hai Phong (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

This instructor-led live training in Hai Phong (online or onsite) is designed for managers and executives who want to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

This two-day course is tailored for individuals seeking to improve their negotiation results with customers, suppliers, and colleagues. It covers the techniques and tactics employed by successful negotiators and helps build the confidence necessary for success.

Participants will explore various negotiating styles and learn how to enhance their personal influence while safeguarding key relationships. The course is highly interactive, combining lectures, discussions, coaching, and practical exercises.

Audience

This course is designed for managers, team leaders, and staff members who identify with any of the following challenges:

• Feeling overwhelmed by the sheer number of meetings they attend
• Felt that their time is being "stolen" by others
• Inability to prioritize daily tasks due to insufficient planning, foresight, or prioritization

Format of the course

The training will be delivered through a highly interactive mix of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Recognize the importance of managing meetings effectively—specifically by respecting the time constraints of all invitees
• Apply standard processes for calling, managing, and preparing meeting outputs
• Gain broader insights into self-management techniques that enhance personal efficiency, enabling them to work smarter, not harder...

This course teaches how to transform complex financial data into persuasive executive presentations using PowerPoint. It covers essential design techniques for structuring slides, utilizing treemap and sunburst visualizations, laying out budget charts, and creating clear reporting tables that emphasize key metrics. Participants will learn to integrate Excel for dynamic data handling, apply selective number highlighting, and craft confident financial narratives that secure stakeholder support.

Audience

This course is designed for staff who need to be fully prepared to deliver presentations: 

• To their internal teams
• To clients
• To other internal company audiences
• To external audiences outside the company

Course Format

The training combines the following elements: 

• Facilitated Discussions
• Delegate Presentations – complete with comprehensive feedback

By the end of this course, participants will be able to:

• Prepare and structure an effective presentation
• Properly prepare themselves for that presentation
• Deliver that presentation with confidence
• Utilize various visual aids available to presenters to create an engaging session
• Effectively handle different types of people they will encounter during their presentations

1. Objectives of the Course:
   • After this 2-day course, the trainees/participants will be
     1. Develop a deeper understanding of the elements that ensure effective public speaking and delivery.
     2. Build techniques that will ensure a development of high-level capabilities in delivering ideas to a wide range of audiences regardless of population size or participant count.
     3. Apply learnings in boosting confidence, influence and persuasion abilities
     4. Appreciate the importance of public speaking skills in the personal and professional development of the individual.
2. Specifics:
   • Target Headcount: 15-20 Pax\
   • Total Daily Duration: 7 hours duration + 1-hour lunch
   • Set-up: Classroom and Presentation Set-up
3. Methodologies:
   • Instructor Led Training
   • Role Playing
   • Personality and Confidence Building Games
   • Return Demonstration and Actual Delivery of Ideas in Public Forum
4. Hardware and Equipment Needed
   • Projector
   • Extra laptop for 2nd day presentation
   • White Board with Writing Materials
   • Writing Paraphernalia for Participants
   • Sound System/Lapel Mic
   • Big Building Blocks/Lego
   • Chocolates and other token for activities
   • Certificate of Achievement/Completion
   • Prizes for top performers (3 prizes)

This instructor-led, live training session (available online or in-person) is intended for professionals who wish to understand the dynamics of stress, learn practical strategies for managing it, and implement techniques to enhance well-being in the workplace.

Upon completion of this training, participants will be capable of:

• Identifying personal and workplace stressors.
• Distinguishing between productive stress and detrimental stress.
• Applying practical techniques to minimize and manage stress.
• Building resilience through empowerment exercises.

This instructor-led, live training in Hai Phong (online or onsite) is designed for team leaders and members who wish to enhance their communication, collaboration, and interpersonal skills. By engaging in a series of practical activities, teams can improve these competencies, leading to more productive outcomes and a happier work life.

By the end of this training, participants will be able to:

• Identify and address common issues in how they communicate and respond to others at work.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

This practical training is designed to help participants better understand how they manage their time and workload, and to improve their overall productivity in daily work.

The course is built around the idea that time is a limited resource and focuses on shifting from a reactive way of working to a more structured approach based on planning and prioritisation.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and capacitate managers. They are hosted by expert facilitators and coaches, conveniently delivered online within the normal flow of work...

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people.

LEADERSHIP
Management is about tasks and processes. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

Audience

Staff members who require comprehensive preparation to deliver high-quality training sessions.

Course Format

The course combines:

• Facilitated Discussions
• Delegate Presentations – with full feedback

By the end of the course, delegates will be able to:

• Prepare and structure an effective training session
• Properly prepare themselves for that training session
• Deliver that training session with confidence
• Utilize various visual aids that a trainer might choose to employ in creating a stimulating session
• Handle the different types of people they will encounter during their training courses

This course equips participants with the essential knowledge and skills required to design, deliver, and manage effective training programs for adult learners. By exploring adult learning principles, the stages of training delivery, and strategies for addressing challenges, participants will be able to create engaging learning experiences that meet the diverse needs of their groups.

Through practical techniques, reflection, and real-world examples, participants will strengthen their ability to design structured programs, adapt communication styles, and manage group dynamics effectively.

This one-on-one live online training Hai Phong is aimed at everyone who wishes to gain more structure and productivity in their job.

By the end of this training, participants will be able to:

• Achieve greater fulfillment in life.
• Take control of their time.
• Regain their focus.
• Plan their weeks effectively.
• Learn strategies for managing stress.